Patient Experience Front Desk Coordinator

Medical University of South Carolina; South Carolina; On-site; USD 21,000 - 30,000; Full time

Job summary

Medical University of South Carolina is seeking an Employee in a 40-hour, hourly role on site for front-desk patient registration and service delivery. Responsibilities include collecting demographics and insurance details, scheduling, and ensuring accurate financial information and confidentiality.

You will handle co-pays, verify payments, follow billing procedures, and support the care team to enhance patient experience and clinic efficiency.

Qualifications

• Minimum HS diploma or GED required.
• At least 1 year of customer service experience.
• Experience interpreting financial procedures preferred.
• Experience with hospital information systems preferred.

Responsibilities

• Greet and register patients, collect demographics and insurance info.
• Meet productivity metrics during pre-registration and registration.
• Complete regulatory and compliance forms for visits.
• Process verification and payment workflows; discuss funding sources and reimbursement expectations.
• Deliver excellent patient and family service and support.

Skills

Customer service

Communication

Registration

Billing

Teamwork

Education

HS Diploma / GED

1 year customer service experience

Tools

EMR systems

Job description

Medical University of South Carolina is seeking an Employee in a 40-hour, hourly role on site for front-desk patient registration and service delivery. Responsibilities include collecting demographics and insurance details, scheduling, and ensuring accurate financial information and confidentiality.

You will handle co-pays, verify payments, follow billing procedures, and support the care team to enhance patient experience and clinic efficiency.