Patient Services Coordinator - Medical Office

Medical University of South Carolina; Ashley (WV); On-site; USD 34,000 - 42,000; Full time

Job summary

Medical University of South Carolina is seeking an Employee to greet patients and families, schedule appointments, collect co-pays and balances, and protect patient confidentiality. The role supports clinic efficiency and works with care teams to ensure a positive experience for diverse patients.

The position requires a High School diploma and 1 year of customer service experience, with preferred familiarity with hospital information systems. 40 hours/week, hourly pay grade Health-21.

Qualifications

• High school diploma or equivalent (GED).
• One year of customer service experience.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems preferred.

Responsibilities

• Obtain and update demographic and insurance information for all patients.
• Meet standard productivity metrics while performing the pre-registration and registration process.
• Complete all regulatory and compliance related forms for the visit.
• Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
• Demonstrate commitment to positive patient and family experiences and excellence in customer service.

Skills

Customer service

Communication

Education

High school diploma

Tools

Hospital information systems

Job description

Medical University of South Carolina is seeking an Employee to greet patients and families, schedule appointments, collect co-pays and balances, and protect patient confidentiality. The role supports clinic efficiency and works with care teams to ensure a positive experience for diverse patients.

The position requires a High School diploma and 1 year of customer service experience, with preferred familiarity with hospital information systems. 40 hours/week, hourly pay grade Health-21.