Patient Experience & Front Desk Coordinator

UPMC; Pennsylvania; On-site; USD 36,000 - 54,000; Full time

Job summary

UPMC Wellsboro is seeking a Patient Service Coordinator to blend front-office duties with clinical support. You’ll greet patients, register, schedule, verify insurance and collect co-pays while delivering excellent service.

The role may float to UPMC Cole to support operations and patient care, with mileage reimbursement provided to offset travel. In this dual role, you’ll assist providers with basic patient care tasks, take vital signs, help with rooming and triage, and maintain a clean,

Qualifications

• Greet and register patients, schedule appointments, verify insurance, and collect co-pays.
• Assist providers with patient care tasks including vital signs and phlebotomy.
• Maintain clean, organized spaces and ensure patient safety.

Responsibilities

• Completes vital signs, specimen testing and EKGs as needed.
• Organizes daily schedule of patients, greet patients and assigns rooms.
• Orders supplies for unit as necessary.
• Maintains competency requirements.
• Coordinates the ordering of blood products with RNs, Blood Bank and Laboratory.
• Greets clinic entrants, explains processes and assists with paperwork.
• Participate in interdisciplinary activities and staff meetings.
• Provide front desk coverage as assigned.
• Maintain visibility and accessibility in the clinic.
• Respond to crises as a team member.
• Assist in patient registration and insurance verification.
• Report safety concerns and maintain environment of the clinic.
• Lobby/waiting room coordination and supervision.
• Serve as liaison between customers and clinic staff.
• Collect copays daily and balance at end of day.
• Coordinate scheduling to include testing.
• Coordinate and manage bone marrow biopsy schedules.

Skills

Customer service

Front desk coordination

Clinical support

Vital signs collection

Scheduling

Job description

UPMC Wellsboro is seeking a Patient Service Coordinator to blend front-office duties with clinical support. You’ll greet patients, register, schedule, verify insurance and collect co-pays while delivering excellent service.

The role may float to UPMC Cole to support operations and patient care, with mileage reimbursement provided to offset travel. In this dual role, you’ll assist providers with basic patient care tasks, take vital signs, help with rooming and triage, and maintain a clean,