Patient Service Coordinator - UPMC Williamsport Divine Providence Campus - FT Days

UPMC; Williamsport (Lycoming County); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

UPMC Williamsport is seeking a Patient Service Coordinator to blend front-office duties with clinical support at the Divine Providence Campus. You will greet patients, register them, verify insurance, collect copays, and help with exams, vitals, phlebotomy, and rooming as needed.

The role emphasizes exceptional patient service, teamwork across disciplines, and ensuring smooth daily clinic operations with a focus on daytime hours and no evenings or holidays.

Qualifications

• High School graduate or equivalent.
• Minimum of three years direct patient care and/or phlebotomy experience.
• Basic computer skills and knowledge of medical terminology.
• Excellent interpersonal and organizational skills; able to work with multi-disciplinary teams.
• CPR required per AHA standards with 30 days of hire; BLS/CPR preferred.

Responsibilities

• Completes vital signs, specimen testing and EKGs as needed.
• Organizes daily schedule of patients, greets patients and assigns rooms.
• Orders supplies for unit as necessary.
• Maintains competency requirements.
• Coordinates the ordering of blood products with RNs, Blood Bank and Laboratory.
• Greets each person entering the clinic, identifies self and role; assists with paperwork.
• Participate in interdisciplinary activities such as staff meetings and committees.
• Provide front desk coverage as assigned.
• Continuously monitors environment and ensures clinic appearance, comfort and safety.
• Collects 100% of copays daily and balances at end of day.
• Coordinates scheduling to include testing.
• Coordinates and manages bone marrow biopsy schedule for multiple practitioners.

Skills

Direct patient care

Phlebotomy

Interpersonal skills

Organizational skills

Customer service

Basic computer skills

Education

High School diploma or equivalent

Job description

Do you love working with patients and want to broaden your experience in the front office? If so, our Patient Service Coordinator role could be the perfect fit for you! This position will primarily work at UPMC Williamsport's Divine Providence Campus but may be required to travel to support operations and patient care. Mileage reimbursement is offered to compensate for travel.

What You'll Do:

In this dual role, you'll combine your clinical expertise with front-office responsibilities to keep our practice running smoothly and deliver an exceptional patient experience.

• Front Office Excellence: Greet and register patients, schedule appointments, verify insurance, and collect co-pays - all while providing outstanding customer service.
• Clinical Support: Assist providers and clinical staff with patient care, including taking vital signs, performing phlebotomy, rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces.

Why You'll Love This Opportunity:

• Expand your skill set and learn new aspects of the healthcare industry while continuing to use your patient care expertise.
• Work in a fast-paced, friendly, and supportive environment where your contributions truly make a difference.
• Enjoy work-life balance with daylight hours, Monday through Friday - no evenings, weekends, or holidays!

If you're passionate about patient care and eager to grow your career, apply today and join a team that's changing lives every day!

Purpose:

The Patient Service Coordinator is responsible for managing the clinic and providing outstanding customer service to all patients and families.

Responsibilities:

• Completes vital signs, specimen testing and EKGs as needed.
• Organizes daily schedule of patients, greet patients and assigns rooms.
• Orders supplies for unit as necessary.
• Maintains competency requirements.
• Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
• Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Other Duties as Assigned.
• Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
• Anticipates and responds to meet customer needs.
• Respond appropriately to crisis situation as a team member.
• Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
• Assists in the registration of patients to include verification and confirmation of health insurance coverage.
• Immediately report any situation that may impact safety of patients, visitors and staff.
• Provides front desk coverage as assigned.
• Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
• Account for all customers in the clinic.
• Provides lobby/waiting room coordination and supervision.
• Serve as liaison between customer and clinic staff.
• Collects 100% of copays daily and correctly balances at the end of each day.
• Coordinates scheduling to include testing.
• Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.

High School graduate or equivalent required. Minimum of three years of direct patient care and or phlebotomy experience. Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. Possesses excellent organizational skills.

Licensure, Certifications, and Clearances:

Medical Assistant or Phlebotomy licensure preferred CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire

• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran