Patient Services & Front Office Coordinator

UPMC International; Erie (Erie County); On-site; USD 36,000 - 60,000; Full time

Job summary

UPMC Erie is seeking a Patient Service Coordinator to blend front-office duties with clinical support in our medical oncology practice. You will greet and register patients, schedule appointments, verify insurance, collect co-pays, and help keep the clinic running smoothly while delivering excellent patient service.

In this daylight-hours role, Monday through Friday, you’ll assist providers with patient care, take vital signs when needed, help with rooming and triage, manage the bone marrow

Responsibilities

• Completes vital signs, specimen testing and EKGs as needed.
• Organizes daily schedule of patients, greet patients and assigns rooms.
• Orders supplies for unit as necessary.
• Maintains competency requirements.
• Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
• Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Other Duties as Assigned.
• Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
• Anticipates and responds to meet customer needs.
• Respond appropriately to crisis situation as a team member.
• Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
• Assists in the registration of patients to include verification and confirmation of health insurance coverage.
• Immediately report any situation that may impact safety of patients, visitors and staff.
• Provides front desk coverage as assigned.
• Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
• Account for all customers in the clinic.Provides lobby/waiting room coordination and supervision.
• Serve as liaison between customer and clinic staff.
• Collects 100% of copays daily and correctly balances at the end of each day.
• Coordinates scheduling to include testing.
• Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.

Job description

UPMC Erie is seeking a Patient Service Coordinator to blend front-office duties with clinical support in our medical oncology practice. You will greet and register patients, schedule appointments, verify insurance, collect co-pays, and help keep the clinic running smoothly while delivering excellent patient service.

In this daylight-hours role, Monday through Friday, you’ll assist providers with patient care, take vital signs when needed, help with rooming and triage, manage the bone marrow