Patient Experience & Front Desk Coordinator

Southcoast Health System, Inc.; New Bedford (MA); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Tuition assistance / Loan forgiveness

403B Retirement Plan

Earned Time Off

Employee Wellbeing Program

Job summary

Southcoast Health System, Inc. in New Bedford, MA, is seeking a Receptionist for per diem day and evening shifts at St. Luke's Hospital.

You will greet visitors, answer phones, transfer calls, and support the information desk while maintaining records and paperwork. You will also stock supplies, assist volunteers, and contribute to a welcoming patient experience in a fast-paced hospital setting. Prior customer service and computer skills are essential for success.

Qualifications

• Completion of 4 years of high school is preferred.
• Good computer and typing skills required.
• Excellent customer service and interpersonal skills required.
• Good organizational skills and ability to work in a fast-paced environment required.
• Management of Aggressive Behavior (MOAB) de-escalation training within 120 days of hire.
• Must be fully vaccinated against seasonal influenza and COVID-19 or have an approved exemption by signing a statement upon hire.

Responsibilities

• Greet visitors and answer routine questions.
• Answer the phone and transfer callers appropriately.
• Maintain records and process paperwork assigned to the information desk.
• Stock supplies and provide guidance to volunteers.

Skills

Customer service

Interpersonal skills

Organizational skills

Typing skills

Fast-paced environment

MOAB training

Computer skills

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Southcoast Health System, Inc. in New Bedford, MA, is seeking a Receptionist for per diem day and evening shifts at St. Luke's Hospital.

You will greet visitors, answer phones, transfer calls, and support the information desk while maintaining records and paperwork. You will also stock supplies, assist volunteers, and contribute to a welcoming patient experience in a fast-paced hospital setting. Prior customer service and computer skills are essential for success.