Patient Experience & Service Specialist

Southcoast Health System, Inc.; New Bedford (MA); On-site; USD 55,000 - 92,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Earned Time Off

401K with company match

Tuition assistance

Leadership training

Job summary

Southcoast Health System, Inc. is seeking a Patient Service-Experience Specialist at St. Luke’s Hospital in New Bedford, MA. The role focuses on resolving patient complaints and improving overall service quality in a busy health system.

Responsibilities include analyzing patient surveys, supporting initiatives across Patient Care Services, and coordinating with a range of teams to enhance patient experience. A Bachelor’s degree and strong communication skills are required.

Qualifications

• Bachelor's degree is required.
• Excellent interpersonal, customer service, organizational and team-building skills.
• Excellent facilitation, consultative, and presentation skills for educating and training.

Responsibilities

• Lead resolution of complaints and grievances for the System with superior communication and sensitivity.
• Review patient survey results, manage publishing processes and analyze outcomes to improve service.
• Prepare and provide monthly accountability reports.
• Develop, implement and participate in customer service and patient relations initiatives across Southcoast.

Skills

Customer service

Communication

Team building

Analytical thinking

Education

Bachelor's degree in Healthcare Admin / Behavioral Science / Management / Marketing / Communications / Hospitality or comparable experience

Job description

Southcoast Health System, Inc. is seeking a Patient Service-Experience Specialist at St. Luke’s Hospital in New Bedford, MA. The role focuses on resolving patient complaints and improving overall service quality in a busy health system.

Responsibilities include analyzing patient surveys, supporting initiatives across Patient Care Services, and coordinating with a range of teams to enhance patient experience. A Bachelor’s degree and strong communication skills are required.