Patient Experience Front Desk Coordinator

Automatic Data Processing, Inc.; Lakewood (WA); On-site; USD 30,000 - 34,000; Full time

Job summary

Advanced Medical Management, Inc. is seeking a Front Desk Medical Office in Lakewood, WA. This full-time role handles patient check-ins, scheduling, and records while coordinating with staff and insurers to ensure smooth operations.

The ideal candidate has a high school diploma, healthcare setting experience, and strong communication skills. Proficiency with EHR systems and privacy compliance is essential for patient confidentiality.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office or healthcare setting preferred.
• Basic proficiency with computer systems and electronic health record (EHR) software.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with discretion and maintain patient confidentiality.

Responsibilities

• Greet and welcome patients as they arrive, ensuring a positive and professional first impression.
• Manage patient appointment scheduling, cancellations, and rescheduling using electronic health record (EHR) systems.
• Verify patient information, update medical records and ensure all documentation is accurate and complete.
• Handle patient check-in and check-out processes, including collecting co-pays and processing payments.
• Answer phone calls and respond to patient inquiries promptly and courteously.
• Coordinate communication between patients, healthcare providers, and insurance companies to resolve administrative issues.
• Maintain confidentiality and comply with HIPAA regulations and other relevant healthcare privacy standards.
• Assist with administrative tasks such as filing, faxing, and managing office supplies as needed.

Skills

Communication

Organization

EHR proficiency

Problem solving

Confidentiality

Education

High school diploma or equivalent

Tools

EHR software

Office software

Job description

Advanced Medical Management, Inc. is seeking a Front Desk Medical Office in Lakewood, WA. This full-time role handles patient check-ins, scheduling, and records while coordinating with staff and insurers to ensure smooth operations.

The ideal candidate has a high school diploma, healthcare setting experience, and strong communication skills. Proficiency with EHR systems and privacy compliance is essential for patient confidentiality.