Front Desk Medical Office

Advanced Medical Management, Inc.; Lakewood (WA); On-site; USD 30,000 - 34,000; Full time

Job summary

Advanced Medical Management, Inc. is seeking a Front Desk Medical Office in Lakewood, WA. You will welcome patients, manage check-ins/outs, schedule appointments in the EHR, verify information, and handle co-pays with accuracy.

This full-time role requires a high school diploma, experience in a medical office, strong communication, confidentiality, and basic computer/EHR skills. You will coordinate with providers and insurance, contributing to a smooth, patient-centered experience.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office preferred.
• Basic proficiency with computer systems and electronic health record (EHR) software.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with discretion and maintain patient confidentiality.

Responsibilities

• Greet and welcome patients, ensuring a positive first impression.
• Manage appointment scheduling, cancellations, and rescheduling using EHR systems.
• Verify patient information, update medical records, and ensure documentation is complete.
• Handle check-in/check-out, including collecting co-pays and processing payments.
• Answer phone calls and respond to patient inquiries promptly.
• Coordinate communication between patients, providers, and insurance companies.
• Maintain confidentiality and comply with HIPAA regulations.
• Assist with filing, faxing, and managing office supplies as needed.

Skills

Communication skills

Interpersonal skills

EHR systems

Computer literacy

HIPAA compliance knowledge

Multilingual abilities

Education

High school diploma or equivalent

Medical Administrative Assistant certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Medical Office

Full Time Lakewood, WA, US

2 days ago Requisition ID: 1309

Salary Range: $22.00 To $25.00 Hourly

About Company:

Our Mission

To provide flexible administrative healthcare services that enhance patient health, support independence, and promote high-quality care.

Who We Are

Advanced Medical Management, Inc. (AMM) is a full-service healthcare management organization with over 25 years of experience in business management and consulting. Since 1995, we have partnered with healthcare providers to deliver operational excellence and sustainable growth.

As an IPA management company and fiscal intermediary, AMM supports a diverse portfolio of commercial and government clients. Our expertise also includes strategic planning, project development, and health system development.

We are committed to building strong, trusted relationships with our physician partners by providing customized solutions that align with industry standards and evolving healthcare needs.

About the Role:

The Front Desk Medical Office position is pivotal in ensuring the smooth and efficient operation of a medical practice's reception area. This role serves as the first point of contact for patients, providing a welcoming and professional environment that reflects the quality of care offered by the facility. The successful candidate will manage patient check-ins and check-outs, handle appointment scheduling, and maintain accurate patient records with confidentiality and attention to detail. Additionally, this role involves coordinating communication between patients, medical staff, and insurance providers to facilitate seamless administrative processes. Ultimately, the Front Desk Medical Office professional contributes significantly to patient satisfaction and the overall effectiveness of the healthcare team.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a medical office or healthcare setting preferred.
• Basic proficiency with computer systems and electronic health record (EHR) software.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with discretion and maintain patient confidentiality.

Preferred Qualifications:

• Certification as a Medical Administrative Assistant or similar credential.
• Experience with medical billing and insurance verification processes.
• Familiarity with HIPAA regulations and healthcare compliance standards.
• Multilingual abilities to assist a diverse patient population.
• Proficiency in advanced office software and scheduling platforms.

Responsibilities:

• Greet and welcome patients as they arrive, ensuring a positive and professional first impression.
• Manage patient appointment scheduling, cancellations, and rescheduling using electronic health record (EHR) systems.
• Verify patient information, update medical records, and ensure all documentation is accurate and complete.
• Handle patient check-in and check-out processes, including collecting co-pays and processing payments.
• Answer phone calls and respond to patient inquiries promptly and courteously.
• Coordinate communication between patients, healthcare providers, and insurance companies to resolve administrative issues.
• Maintain confidentiality and comply with HIPAA regulations and other relevant healthcare privacy standards.
• Assist with administrative tasks such as filing, faxing, and managing office supplies as needed.

Skills:

In this role, strong communication skills are essential for interacting effectively with patients, medical staff, and insurance representatives, ensuring clear and compassionate exchanges. Organizational skills are used daily to manage appointment schedules, patient records, and administrative tasks efficiently, preventing errors and delays. Proficiency with electronic health record (EHR) systems and office software enables accurate data entry, retrieval, and management of patient information. Problem-solving skills help address scheduling conflicts, billing inquiries, and patient concerns promptly and professionally. Additionally, maintaining confidentiality and understanding healthcare regulations are critical to protecting patient privacy and ensuring compliance with legal standards.