Front Desk Medical Office

Advanced Medical Management, Inc.; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

Advanced Medical Management, Inc. is seeking a professional Front Desk Medical Office representative to support the reception area of a healthcare facility.

This role is the friendly first point of contact for patients and contributes to a welcoming and efficient patient experience. Responsibilities include managing check-ins/outs, scheduling, updating records, collecting co-pays, answering inquiries, coordinating with staff and insurers, and maintaining patient confidentiality in line with

Qualifications

• High school diploma or equivalent.
• Experience in a medical office or healthcare setting preferred.
• Basic proficiency with computer systems and EHR software.
• Strong communication and interpersonal skills.

Responsibilities

• Welcome and assist patients while providing a professional and friendly first impression.
• Manage patient check-ins, check-outs, appointment scheduling, cancellations, and rescheduling through EHR systems.
• Verify patient information, update medical records, and ensure documentation accuracy.
• Collect co-pays, process payments, and support front desk financial procedures.
• Answer phone calls and respond to patient inquiries in a timely and professional manner.
• Coordinate communication between patients, medical staff, and insurance providers.
• Maintain patient confidentiality and comply with HIPAA regulations and healthcare privacy standards.

Skills

Customer service

HIPAA compliance

Verbal communication

Data privacy

Education

High school diploma

Tools

EHR software

Job description

Advanced Medical Management, Inc. (AMM) is seeking a professional and patient-focused Front Desk Medical Office representative to support the smooth operation of a healthcare facility’s reception area. This role serves as the first point of contact for patients and plays an important part in creating a welcoming and efficient healthcare experience.

The successful candidate will manage patient appointments, maintain accurate medical records, coordinate communication with healthcare providers and insurance companies, and support daily administrative operations. This position requires strong communication skills, attention to detail, and the ability to handle confidential patient information professionally.

Key Responsibilities:

• Welcome and assist patients while providing a professional and friendly first impression.
• Manage patient check-ins, check-outs, appointment scheduling, cancellations, and rescheduling through electronic health record (EHR) systems.
• Verify patient information, update medical records, and ensure documentation accuracy.
• Collect co-pays, process payments, and support front desk financial procedures.
• Answer phone calls and respond to patient inquiries in a timely and professional manner.
• Coordinate communication between patients, medical staff, and insurance providers.
• Maintain patient confidentiality and comply with HIPAA regulations and healthcare privacy standards.
• Assist with administrative duties including filing, faxing, and office supply management.

Requirements:

• High school diploma or equivalent.
• Previous experience in a medical office or healthcare setting preferred.
• Basic proficiency with computer systems and electronic health record (EHR) software.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with discretion and maintain patient confidentiality.
• Medical Administrative Assistant certification or similar credential is preferred.
• Experience with medical billing and insurance verification processes is an advantage.
• Familiarity with HIPAA regulations and healthcare compliance standards.

Strong knowledge of:

• Electronic health record systems and patient record management.
• Medical office administration and appointment scheduling.
• Healthcare privacy standards and HIPAA compliance.
• Medical billing and insurance verification processes.