Patient Experience Front Desk Coordinator

Tennessee Orthopaedic Alliance; Knoxville (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

Tennessee Orthopaedic Alliance in Knoxville is seeking a nonexempt Front Desk/Medical Office Assistant to handle initial patient contact and front office duties for physician appointments.

You will welcome patients, verify demographics and insurance, schedule follow-ups, collect copays, enter data in the practice management system, and support referrals and end-of-day processing. Previous medical office experience and a high school diploma are preferred.

Qualifications

• High school diploma.
• Minimum two years medical office experience preferred.

Responsibilities

• Looks patients in the eye and welcomes patient with excellent customer service.
• Checking in and/or checking out patients for physician appointments.
• Verification of patient’s demographics, PCP, referring physician, insurance coverage and co-pay, at time of visit.
• Entering patient demographic information in the practice management system.
• Verifies and distributes patient history.
• Scans/sorts all forms related to front office processes.
• Manages and coordinates all internal referrals.
• Scheduling return appointments for patients.
• Collection of copayments, patient balances and form fees.
• Distributes requested documents to patients.
• Completes/balances end of day batch processes.
• Maintains and communicates patient wait times.

Skills

Customer service

Front desk

Education

High school diploma

Job description

Tennessee Orthopaedic Alliance in Knoxville is seeking a nonexempt Front Desk/Medical Office Assistant to handle initial patient contact and front office duties for physician appointments.

You will welcome patients, verify demographics and insurance, schedule follow-ups, collect copays, enter data in the practice management system, and support referrals and end-of-day processing. Previous medical office experience and a high school diploma are preferred.