Patient Access Lead and Front Office Supervisor

Toa; Knoxville (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Drug screens

Background checks

Job summary

TOA is seeking a Front Office Supervisor in Knoxville, TN to oversee daily front desk operations, ensure accurate registration and scheduling, and support patient access and experience. This role leads front desk staff in a fast-paced clinic environment.

The position emphasizes staff development, HIPAA compliance, and collaboration with clinical teams to maintain smooth patient flow and high service standards.

Qualifications

• High school diploma or equivalent required.
• 3–5 years in a medical office with supervisory experience preferred.
• Strong knowledge of front office operations: scheduling, insurance verification, and patient registration.
• Experience with EMR/practice management systems.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Supervise, train, coach, and evaluate front desk team members and assist in hiring.
• Manage staff schedules to ensure adequate coverage based on patient volume.
• Provide ongoing performance feedback and support staff development.
• Address employee concerns in collaboration with HR.
• Ensure welcoming and efficient patient check-in/check-out processes.

Skills

Staff leadership

Communication

Problem solving

Multi-tasking

HIPAA compliance knowledge

Education

High school diploma or equivalent

Tools

EMR/PM system

Scheduling software

Job description

TOA is seeking a Front Office Supervisor in Knoxville, TN to oversee daily front desk operations, ensure accurate registration and scheduling, and support patient access and experience. This role leads front desk staff in a fast-paced clinic environment.

The position emphasizes staff development, HIPAA compliance, and collaboration with clinical teams to maintain smooth patient flow and high service standards.