Patient Experience & Front Desk Coordinator

Limitless Male Medical Clinic; Grand Island (NE); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Competitive salaries and benefits

Growth and development opportunities

PTO accrual

Health, Vision, and Dental with HSA &F

Employee appreciation and recognition

401K option

Clothing discounts

Company paid LTD & employee life保险

Employee discounts on treatments,Supps

Job summary

Limitless Male Medical Clinic is seeking a Patient Relationship Coordinator (PRC) to be the first and last contact for patients, ensuring a seamless, welcoming experience. You will manage clinic flow, coordinate visits, and support cross-team communication while upholding a Culture of Excellence, Empowerment, Expertise, Efficiency, and Empathy.

In this role, you will greet patients, schedule and align appointments, maintain accurate records, and support billing and front office operations to

Qualifications

• Excellent interpersonal and written/spoken communication.
• Highly organized with keen attention to detail.
• Ability to multi-task in a fast-paced, team-oriented environment.
• Proficient in EMR, CRM systems, and Microsoft Office.
• Professional, positive, patient-centered mindset.

Responsibilities

• Greet and engage patients with professionalism and respect.
• Keep patients informed and supported throughout their visit.
• Explain appointments, services, and next steps clearly.
• Maintain a high-quality, consistent patient experience across interactions.
• Manage scheduling to optimize patient flow and clinic efficiency.
• Verify appointment types, timing, and provider alignment.
• Prepare for upcoming days by reviewing schedules and patient needs.
• Coordinate with clinical staff to minimize wait times.
• Check in/out patients accurately, including payments.
• Maintain up-to-date patient records in EMR/CRM.
• Assist with billing follow-up and outstanding balances.
• Support daily clinic operations with administrative tasks.
• Contact new patients to schedule appointments and share information.
• Confirm upcoming appointments and assist with rescheduling.
• Communicate patient needs and follow-ups to the team.
• Encourage ongoing engagement and adherence to care plans.
• Follow up with patients who miss appointments.
• Reinforce importance of ongoing care and continuity.
• Monitor patient retention and ensure follow-up visits.
• Collaborate with PRCs, PEMs, and clinicians for a seamless patient experience.
• Support teammates to maintain clinic flow and satisfaction.
• Assist with room readiness and inventory awareness.
• Contribute to a positive, team-driven culture.
• Take ownership of patient interactions.
• Communicate clearly and set expectations.
• Demonstrate professionalism and patient-first attitude.
• Work collaboratively with unity of purpose.
• Contribute to clinic success through engagement and accountability.

Skills

Interpersonal skills

Organizational skills

Multi-tasking

Professional mindset

Tools

EMR software

CRM systems

Microsoft Office

Job description

Limitless Male Medical Clinic is seeking a Patient Relationship Coordinator (PRC) to be the first and last contact for patients, ensuring a seamless, welcoming experience. You will manage clinic flow, coordinate visits, and support cross-team communication while upholding a Culture of Excellence, Empowerment, Expertise, Efficiency, and Empathy.

In this role, you will greet patients, schedule and align appointments, maintain accurate records, and support billing and front office operations to