Front Desk Coordinator

Limitless Male Medical Clinic; Grand Island (NE); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Competitive salaries and benefits

Growth and development opportunities

PTO accrual

Health, Vision, and Dental with HSA &F

Employee appreciation and recognition

401K option

Clothing discounts

Company paid LTD & employee life保险

Employee discounts on treatments,Supps

Job summary

Limitless Male Medical Clinic is seeking a Patient Relationship Coordinator (PRC) to be the first and last contact for patients, ensuring a seamless, welcoming experience. You will manage clinic flow, coordinate visits, and support cross-team communication while upholding a Culture of Excellence, Empowerment, Expertise, Efficiency, and Empathy.

In this role, you will greet patients, schedule and align appointments, maintain accurate records, and support billing and front office operations to

Qualifications

• Excellent interpersonal and written/spoken communication.
• Highly organized with keen attention to detail.
• Ability to multi-task in a fast-paced, team-oriented environment.
• Proficient in EMR, CRM systems, and Microsoft Office.
• Professional, positive, patient-centered mindset.

Responsibilities

• Greet and engage patients with professionalism and respect.
• Keep patients informed and supported throughout their visit.
• Explain appointments, services, and next steps clearly.
• Maintain a high-quality, consistent patient experience across interactions.
• Manage scheduling to optimize patient flow and clinic efficiency.
• Verify appointment types, timing, and provider alignment.
• Prepare for upcoming days by reviewing schedules and patient needs.
• Coordinate with clinical staff to minimize wait times.
• Check in/out patients accurately, including payments.
• Maintain up-to-date patient records in EMR/CRM.
• Assist with billing follow-up and outstanding balances.
• Support daily clinic operations with administrative tasks.
• Contact new patients to schedule appointments and share information.
• Confirm upcoming appointments and assist with rescheduling.
• Communicate patient needs and follow-ups to the team.
• Encourage ongoing engagement and adherence to care plans.
• Follow up with patients who miss appointments.
• Reinforce importance of ongoing care and continuity.
• Monitor patient retention and ensure follow-up visits.
• Collaborate with PRCs, PEMs, and clinicians for a seamless patient experience.
• Support teammates to maintain clinic flow and satisfaction.
• Assist with room readiness and inventory awareness.
• Contribute to a positive, team-driven culture.
• Take ownership of patient interactions.
• Communicate clearly and set expectations.
• Demonstrate professionalism and patient-first attitude.
• Work collaboratively with unity of purpose.
• Contribute to clinic success through engagement and accountability.

Skills

Interpersonal skills

Organizational skills

Multi-tasking

Professional mindset

Tools

EMR software

CRM systems

Microsoft Office

Job description

Job Title:

Patient Relationship Coordinator (PRC or Front desk coordinator)

Employer:

Limitless Male Medical

Department:

Front Office

Reports To:

Operations manager

About Limitless Male Medical

Limitless Male Medical Clinic is a leader in men’s health optimization, focused on helping patients look, feel, and perform at their best. Through personalized care, innovative therapies, and a high-touch patient experience, we empower men to take control of their health and achieve long‑term results. Our approach—The Limitless Way—is where Performance Meets Care, delivered through excellence, empathy, and expertise. Our shared objective is the patient experience. Every action, interaction, and decision should support that outcome.

Position Summary

The Patient Relationship Coordinator (PRC) is a key driver of the Limitless Way Patient Experience, serving as the first and last point of contact for patients while ensuring a seamless, efficient, and welcoming clinic environment. The PRC plays a critical role not only in starting the patient journey, but in ensuring patients remain engaged and continue progressing in their care. This role is responsible for managing clinic flow, coordinating patient visits, and supporting communication across teams—all while delivering an experience rooted in Excellence, Empowerment, Expertise, Efficiency, and Empathy. The PRC plays a critical role in ensuring every patient interaction is smooth, informed, and aligned with our commitment that Performance Meets Care.

THE LIMITLESS WAY IN ACTION

• Excellence: Create a professional, welcoming environment and anticipate patient needs
• Empowerment: Help patients feel confident, informed, and supported in their care journey
• Expertise: Communicate clearly and accurately about services, processes, and next steps
• Efficiency: Respect patients’ time through organized scheduling and streamlined workflows
• Empathy: Foster a respectful, judgment‑free experience where patients feel understood

Primary Responsibilities

Patient Experience & Engagement

• Greet and engage patients with professionalism, positivity, and respect
• Ensure patients feel welcomed, informed, and supported throughout their visit
• Provide clear, simple communication regarding appointments, services, and next steps
• Support a consistent, high-quality experience across all patient interactions

Clinic Flow & Coordination

• Manage scheduling to optimize patient flow and clinic efficiency
• Ensure accuracy of appointment types, timing, and provider alignment
• Prepare for upcoming clinic days by reviewing schedules and patient needs
• Coordinate with clinical staff to minimize wait times and support timely rooming

Front Office Operations

• Check patients in and out accurately, including documentation and payment processing
• Maintain accurate and up‑to‑date patient records within EMR and CRM systems
• Support billing follow‑up, including communication on outstanding balances
• Assist with administrative tasks that support daily clinic operations

Patient Communication & Follow‑Up

• Contact new patients to schedule appointments and provide necessary information
• Confirm upcoming appointments and support rescheduling as needed
• Communicate patient needs, requests, and follow‑ups to appropriate team members
• Actively ensure patients remain engaged in their care plans by supporting scheduling, follow‑up, and ongoing communication
• Conduct follow‑up outreach to patients who miss appointments or fall off schedule
• Reinforce the importance of ongoing care and continuity in achieving patient goals
• Proactively monitor and support patient retention by ensuring established patients return for scheduled and recommended appointments

Team Collaboration & Cross‑Functional Support

This role requires flexibility, adaptability, and a team‑first mindset. All team members are expected to support clinic operations and patient needs as they arise, within the scope of their role and licensure.

• Collaborate with PRCs, PEMs, and clinical staff to ensure a seamless patient experience
• Support team members as needed to maintain clinic flow and patient satisfaction
• Assist with room readiness, inventory awareness, and general clinic organization
• Contribute to a positive, team‑oriented culture with shared accountability

LIMITLESS WAY STAFF EXPECTATIONS

• Take ownership of each patient interaction and ensure no patient feels overlooked
• Communicate clearly, set expectations, and follow through consistently
• Demonstrate professionalism, confidence, and a patient‑first attitude
• Work collaboratively with a unity of purpose, supporting team members across roles
• Contribute to the overall success of the clinic through engagement, accountability, and teamwork

Requirements

Qualifications

• Strong interpersonal and communication skills
• Highly organized with attention to detail
• Ability to multi‑task in a fast‑paced, team‑oriented environment
• Proficient in EMR, CRM systems, and Microsoft Office
• Professional, positive, and patient‑centered mindset

Additional Information

• This role may support cross‑functional tasks within scope of training and clinical needs
• The PRC contributes to clinic success through patient engagement, operational excellence, and team collaboration

What Success Looks Like In This Role

• Patients feel welcomed, respected, and taken care of from arrival to departure
• Clinic schedules are accurate, organized, and support efficient patient flow
• Communication is clear, timely, and proactive across patients and team members
• Patients understand their next steps and leave confident in their experience
• Team members can rely on you to support clinic operations and step in when needed

This description is not exhaustive and may be adjusted as business needs evolve.

Benefits

At Limitless Male Medical, we believe a satisfying work environment makes our teams more successful at delivering the care and compassion needed. We offer:

• Competitive salaries and benefits
• Opportunities for growth and development
• PTO accrual
• Health, Vision, and Dental Available with HSA & FSA options
• Employee appreciation and recognition
• 401K option
• Limitless male clothing discounts
• Company paid LTD & employee life insurance
• Employee discounts on treatments, supplements and products