Patient Relationship Coordinator – Welcoming Front Desk

Limitless Male; Grand Island, Northern (NE, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Paid time off

Health, Vision, and Dental with HSA/Fs

Employee appreciation

401K

Clothing discounts

LTD & life insurance

Employee discounts on treatments

Job summary

Limitless Male Medical Clinic is seeking a Patient Relationship Coordinator (PRC) for the Front Office to greet patients, manage scheduling, and ensure a seamless, welcoming visit. The PRC serves as the first and last point of contact, coordinating clinic flow and cross-team communication to deliver an outstanding patient experience.

The role emphasizes professionalism, empathy, and efficient clinic operations, with opportunities to contribute to patient engagement and continuity of care within

Qualifications

• Strong interpersonal and communication skills.
• Highly organized with attention to detail.
• Ability to multi-task in a fast-paced, team-oriented environment.
• Proficient in EMR, CRM systems, and Microsoft Office.
• Professional, positive, and patient-centered mindset.

Responsibilities

• Greet and engage patients with professionalism, positivity, and respect.
• Ensure patients feel welcomed, informed, and supported throughout their visit.
• Provide clear, simple communication regarding appointments, services, and next steps.
• Support a consistent, high-quality experience across all patient interactions.
• Manage scheduling to optimize patient flow and clinic efficiency.
• Ensure accuracy of appointment types, timing, and provider alignment.
• Prepare for upcoming clinic days by reviewing schedules and patient needs.
• Coordinate with clinical staff to minimize wait times and support timely rooming.
• Check patients in and out accurately, including documentation and payment processing.
• Maintain accurate and up-to-date patient records within EMR and CRM systems.
• Support billing follow-up, including communication on outstanding balances.
• Assist with administrative tasks that support daily clinic operations.
• Contact new patients to schedule appointments and provide necessary information.
• Confirm upcoming appointments and support rescheduling as needed.
• Communicate patient needs, requests, and follow-ups to appropriate team members.
• Actively ensure patients remain engaged in their care plans by supporting scheduling, follow-up, and ongoing communication.
• Conduct follow-up outreach to patients who miss appointments or fall off schedule.
• Reinforce the importance of ongoing care and continuity in achieving patient goals.
• Proactively monitor and support patient retention by ensuring established patients return for scheduled and recommended appointments.

Job description

Limitless Male Medical Clinic is seeking a Patient Relationship Coordinator (PRC) for the Front Office to greet patients, manage scheduling, and ensure a seamless, welcoming visit. The PRC serves as the first and last point of contact, coordinating clinic flow and cross-team communication to deliver an outstanding patient experience.

The role emphasizes professionalism, empathy, and efficient clinic operations, with opportunities to contribute to patient engagement and continuity of care within