Patient Experience Front Desk Coordinator

Freeman Health System; Freeman Springs (AR); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Retirement with employer match

Paid time off (PTO)

Wellness program with discounts

Job summary

Freeman Health System in Freeman Springs, AR seeks a full-time receptionist to deliver a positive patient experience. Responsibilities include scheduling appointments, answering calls, updating registrations, and providing information with respectful communication to support a safe environment.

The role requires greeting visitors, handling registrations, collecting payments, and ensuring regulatory compliance, including HIPAA obligations, with use of medical office software.

Qualifications

• Greet customers, patients, and visitors courteously.
• Register patients and maintain compliant records.
• Answer questions and provide directions.
• Verify patient eligibility.
• Collect payments and balance cash drawer.
• Use medical office software to schedule appointments.
• Ensure compliance with HIPAA and regulations.
• Perform other duties as assigned.

Responsibilities

• Schedule appointments and manage the appointment calendar.
• Answer phone calls and provide information to patients.
• Update patient registrations and maintain records.
• Provide courteous, patient-focused service to create a safe environment.
• Assist with daily front-desk operations and office flow.

Skills

Greet customers

Answer questions

Register patients

Collect payments

Balance cash drawer

Medical office software

Verify eligibility

HIPAA compliance

Tools

Electronic Health Records system

Job description

Freeman Health System in Freeman Springs, AR seeks a full-time receptionist to deliver a positive patient experience. Responsibilities include scheduling appointments, answering calls, updating registrations, and providing information with respectful communication to support a safe environment.

The role requires greeting visitors, handling registrations, collecting payments, and ensuring regulatory compliance, including HIPAA obligations, with use of medical office software.