Patient Experience Front Desk Coordinator

QualDerm Partners, LLC; Edina (MN); On-site; USD 22,000 - 37,000; Full time

Benefits offered by this job

Competitive Pay

401(k) plan

Paid Time Off (PTO)

Exclusive Employee Discounts

Referral Bonus

Job summary

QualDerm Partners, LLC is seeking a Front Office Receptionist in Edina to handle patient registration and insurance verification. This role requires professional customer service, accurate EMR entry, and efficient scheduling to support physicians and patients.

You will greet patients, verify demographics, prepare paperwork, confirm insurance, and assist in coordinating appointments while maintaining confidentiality and a welcoming environment.

Qualifications

• 1 year of customer service experience in a healthcare office preferred.
• High School Diploma required; Associate's Degree preferred.

Responsibilities

• Greet patients and visitors in person or via phone, answering inquiries or directing them as necessary.
• Record patient arrivals in the Practice Management System (EMR).
• Verify patient identity by date of birth and name, creating new accounts as required.
• Prepare required patient paperwork prior to appointments.
• Contact patients with "No Show" appointments to reschedule and document accordingly.
• Schedule appointments to optimize patient satisfaction, provider time, and treatment room usage.
• Maintain accurate patient information in the Practice Management System (EMR).
• Verify insurance eligibility and financial status, providing updates to the Billing Department if prior authorization is needed.

Skills

Customer service

Education

High School Diploma

Associate's Degree

Job description

QualDerm Partners, LLC is seeking a Front Office Receptionist in Edina to handle patient registration and insurance verification. This role requires professional customer service, accurate EMR entry, and efficient scheduling to support physicians and patients.

You will greet patients, verify demographics, prepare paperwork, confirm insurance, and assist in coordinating appointments while maintaining confidentiality and a welcoming environment.