Patient Experience Front Desk Coordinator

Avance Care; Durham (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits after 30 days

Job summary

Avance Care is seeking a Front Desk team member in North Carolina to greet patients, collect payments, and manage the EMR with accuracy. The role supports a busy, patient‑centered primary care network across multiple locations.

Ideal candidates bring at least one year of medical front desk experience, strong verbal and written communication skills, and a commitment to patient confidentiality as part of a comprehensive benefits package offered after 30 days of employment.

Qualifications

• At least one year of Medical Front Desk experience.
• Ability to thrive in a busy, fast-paced clinic setting.
• Excellent client-facing and communication skills.
• Familiarity with EMR systems is desirable.

Responsibilities

• Meet, greet, and assist patients promptly and professionally.
• Set up new patients and update information in the EMR.
• Schedule and reschedule appointments; coordinate walk-ins.
• Answer phone calls promptly and relay messages as needed.
• Maintain the front desk and reception area in an orderly fashion.
• Collect co-payments, deductibles, and co-insurances.
• Process referrals and provide complete referral information.
• Balance cash register and ensure payments are accurate.
• Explain fees, services, and clinic policies.

Skills

Verbal communication

Written communication

Confidentiality & integrity

Customer service

Education

Related degree in medical/front desk field

Job description

Avance Care is seeking a Front Desk team member in North Carolina to greet patients, collect payments, and manage the EMR with accuracy. The role supports a busy, patient‑centered primary care network across multiple locations.

Ideal candidates bring at least one year of medical front desk experience, strong verbal and written communication skills, and a commitment to patient confidentiality as part of a comprehensive benefits package offered after 30 days of employment.