Patient Experience & Front Desk Coordinator

RiseMe; Boone (NC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Paid Time Off

401(k) with employer matching up to 4%

Structured onboarding with development

Growth pathways in leadership roles

Collaborative team culture

Job summary

BreakThrough Physical Therapy, part of Confluent Health, seeks a Full Time Front Desk Medical Receptionist. You will create a warm, professional first impression, manage patient flow, verify insurance, schedule appointments, and handle payments with HIPAA adherence.

Join a team that values organized, calm, and patient-centered service, with growth pathways into clinic management and leadership roles. Competitive benefits and onboarding support available.

Qualifications

• High School Diploma or GED required or equivalent.
• Experience in a medical front desk preferred but not required.
• Strong communication, organization, multitasking, and follow-up skills.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and calls.
• Review, schedule, and follow up on referrals by gathering information and updating patient records.
• Keep patient flow moving by confirming appointments, managing waitlists, and following up for future visits.
• Collect copays, balances, and other payments accurately and professionally.
• Protect patient privacy and uphold HIPAA standards in all interactions.

Skills

Strong communication

Organization

Multitasking

Follow-up

Professional demeanor

Education

High School Diploma or GED

Tools

Scheduling systems

Electronic medical records

Basic spreadsheets

Job description

BreakThrough Physical Therapy, part of Confluent Health, seeks a Full Time Front Desk Medical Receptionist. You will create a warm, professional first impression, manage patient flow, verify insurance, schedule appointments, and handle payments with HIPAA adherence.

Join a team that values organized, calm, and patient-centered service, with growth pathways into clinic management and leadership roles. Competitive benefits and onboarding support available.