Patient Experience Front Desk Associate

Southcoast-Health-System-; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health

HSA/FSA

dental

vision

life

long term disability

PTO

holidays

401K with employer contribution

supplemental insurance

Job summary

SouthCoast Health is seeking a Full-time Patient Representative for our Savannah location to greet patients and families, manage front-desk duties, and help ensure a smooth patient flow.

The role requires strong customer service, clear communication, and computer skills. A high school diploma is required, and healthcare receptionist experience is preferred. Benefits include health, dental, vision, 401K with employer contributions, PTO, and holidays.

Qualifications

• High school diploma or equivalent.
• Minimum one year in a customer service setting.
• Healthcare receptionist experience preferred (6 months).
• Computer experience required.
• Knowledge of customer service concepts.
• Knowledge of computer systems.

Responsibilities

• Greet patients and family members in a positive, professional manner.
• Provide directions, information and other assistance as needed.
• Monitor physician schedule to alert patients of wait time.
• Maintain patient confidentiality of pertinent medical information.
• Collect co-pays (may vary with location).
• Follow clinic protocol in alerting appropriate personnel in emergency situations.

Skills

Professionalism

Clear communication

Task organization

Instruction comprehension

Customer service concepts

Computer literacy

Education

High school diploma or equivalent

Job description

SouthCoast Health is seeking a Full-time Patient Representative for our Savannah location to greet patients and families, manage front-desk duties, and help ensure a smooth patient flow.

The role requires strong customer service, clear communication, and computer skills. A high school diploma is required, and healthcare receptionist experience is preferred. Benefits include health, dental, vision, 401K with employer contributions, PTO, and holidays.