Patient Checkout & Front Desk Specialist

Sullivan Group HR; Savannah (GA); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Dental insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

401(k) / Profit Sharing

Job summary

Sullivan Group HR is seeking a Patient Checkout Associate in Savannah, GA to support front desk operations in a clinical setting. The role involves checkout, reception, collecting payments, scheduling, and patient communications.

Candidates should have at least 3 years of medical office experience, strong phone and computer skills, and a commitment to HIPAA and exceptional customer service. This is a full-time, in-person position.

Qualifications

• Minimum of 3 years' medical experience, preferably in a hospital or office practice setting.
• Knowledge of policies and procedures related to money management and patient confidentiality.
• HIPAA compliance and ability to maintain confidentiality.

Responsibilities

• Assist front desk receptionists with multi-line phone system and professional etiquette.
• Schedule, reschedule, and coordinate patient appointments in electronic health system.
• Collect co-pays, deductibles, self-pay fees and patient balances.
• Review balances and assist patients in setting up a payment plan when needed.
• Document collections notes in patient charts and record deposits and cash payments.
• Assist referral and billing staff with patient information and demographics.
• Review OB benefits with patients so they understand their payment portions.
• Maintain confidentiality and adhere to HIPAA guidelines.

Skills

Customer service

Multi-tasking

Telephone skills

Computer skills

Communication

Professionalism

Tools

Electronic health system

Job description

Sullivan Group HR is seeking a Patient Checkout Associate in Savannah, GA to support front desk operations in a clinical setting. The role involves checkout, reception, collecting payments, scheduling, and patient communications.

Candidates should have at least 3 years of medical office experience, strong phone and computer skills, and a commitment to HIPAA and exceptional customer service. This is a full-time, in-person position.