Patient Representative /PRN

SouthCoast Medical Group; Savannah (GA); On-site; USD 30,000 - 40,000; Part time

Job summary

SouthCoast Medical Group in Savannah is seeking a part-time Patient Representative for our Eisenhower location. This role serves as a crucial point of contact for patients and their families, ensuring a positive and professional first impression.

The ideal candidate should have a high school diploma and experience in customer service, preferably in a healthcare setting. Responsibilities include greeting patients, providing assistance, and maintaining patient confidentiality.

Qualifications

• Minimum of one year experience in a customer service setting.
• Preferably six months receptionist experience in a health care setting.
• Computer experience.

Responsibilities

• Greet patients and family members in a positive, professional and helpful manner.
• Provide directions, information and other assistance as needed.
• Monitor physician's schedule to alert patients of wait time.
• Maintain patient confidentiality of pertinent medical information.
• Collect co-pays (may vary with location).
• Follow clinic protocol in alerting appropriate personnel in emergency situations.

Skills

Professionalism

Clear communication

Organization and prioritization

Customer service knowledge

Computer system knowledge

Education

High school diploma or equivalent

Job description

Patient Representative /PRN (Part Time)

Department: Family Practice/ Internal Medicine

Location: 1326 Eisenhower Drive, Savannah, GA

South Coast Health is looking for a Patient Representative for our Eisenhower Location.

This position is one of the first and last points of contact that patients and patients' family members will have with South Coast Health and therefore it is the first and last chance to make a strong positive impression.

Qualifications

• Ability to exercise professionalism in dealing with all levels of personnel, patients and patients' families.
• Ability to communicate clearly and concisely.
• Ability to organize and prioritize tasks effectively.
• Ability to read, understand and follow oral and written instructions.
• Knowledge of customer service concepts.
• Knowledge of computer system.

Responsibilities

• Greet patients and family members in a positive, professional and helpful manner.
• Provide directions, information and other assistance as needed.
• Monitor physician's schedule to alert patients of wait time.
• Maintain patient confidentiality of pertinent medical information.
• Collect co-pays (may vary with location).
• Follow clinic protocol in alerting appropriate personnel in emergency situations.

Education/Experience: High school diploma or equivalent. Minimum of one year experience in a customer service setting, preferably six months receptionist experience in a health care setting. Computer experience.

EEO, DFW, MFVD