Patient Experience Coordinator

SouthCoast Health; Savannah (GA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health

HSA/FSA

dental

vision

life

long term disability

PTO

holidays

401K with employer contribution

supplemental insurance

Job summary

SouthCoast Health is seeking a full-time Patient Representative at our Savannah location to be the first point of contact for patients and families, greeting visitors and facilitating information with clinical staff.

The role emphasizes professionalism, clear communication, confidentiality, and scheduling support. A HS diploma and at least one year of customer service experience, preferably in healthcare, are desirable.

Qualifications

• Professional demeanor when dealing with patients and staff.
• Clear, concise communication with patients and families.
• Ability to organize and prioritize tasks in a front-desk setting.
• Ability to read and follow oral and written instructions.
• Knowledge of customer service concepts relevant to patient touchpoints.
• Familiarity with computer systems used in healthcare front desk operations.

Responsibilities

• Greet patients and family members in a positive, professional and helpful manner.
• Provide directions, information and other assistance as needed.
• Monitor physician's schedule to alert patients of wait time.
• Maintain patient confidentiality of pertinent medical information.
• Collect co-pays (may vary with location).
• Follow clinic protocol in alerting appropriate personnel in emergency situations.

Skills

Professionalism

Clear communication

Task prioritization

Reading & following instructions

Customer service concepts

Computer systems

Education

High school diploma or equivalent

1 year customer service experience; healthcare setting preferred

Tools

Computer systems

Job description

SouthCoast Health is seeking a full-time Patient Representative at our Savannah location to be the first point of contact for patients and families, greeting visitors and facilitating information with clinical staff.

The role emphasizes professionalism, clear communication, confidentiality, and scheduling support. A HS diploma and at least one year of customer service experience, preferably in healthcare, are desirable.