Patient Representative

SouthCoast Medical Group; Richmond Hill (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with employer contribution

Paid time off

Long term disability

Job summary

SouthCoast Medical Group is seeking a Full-time Patient Representative for our Richmond Hill location. This role is vital as the first and last point of contact for patients, ensuring a positive experience.

The ideal candidate will have a high school diploma and at least one year of customer service experience, preferably in a healthcare setting. Responsibilities include greeting patients, providing assistance, and maintaining confidentiality.

Benefits include health insurance, dental, vision, PTO, 401K with employer contribution, and more.

Qualifications

• Ability to exercise professionalism in dealing with all levels of personnel.
• Ability to communicate clearly and concisely.
• Ability to organize and prioritize tasks effectively.

Responsibilities

• Greet patients and family members in a positive, professional manner.
• Provide directions, information and assistance as needed.
• Monitor physician's schedule to alert patients of wait time.

Skills

Professionalism

Clear communication

Organization

Customer service knowledge

Computer system knowledge

Education

High school diploma or equivalent

Minimum of one year customer service experience

Job description

Patient Representative (Full Time)
Department: Family Practice/ Internal Medicine
Location: 89 Interchange Drive, Richmond Hill, GA

SouthCoast Health is looking for a Full-time Patient Representative for our Richmond Hill Location

This position is in general one of the first and last points of contact that patients and patients' family members will have of SouthCoast Health and therefore, is the first and last chance to make a strong positive impression .

Qualifications

• Ability to exercise professionalism in dealing with all levels of personnel, patients and patients' families.
• Ability to communicate clearly and concisely.
• Ability to organize and prioritize tasks effectively.
• Ability to read, understand and follow oral and written instructions.
• Knowledge of customer service concepts.
• Knowledge of computer system.

Responsibilities

• Greet patients and family members in a positive, professional and helpful manner.
• Provide directions, information and other assistance as needed.
• Monitor physician's schedule to alert patients of wait time.
• Maintain patient confidentiality of pertinent medical information.
• Collect co-pays (may vary with location).
• Follow clinic protocol in alerting appropriate personnel in emergency situations.

Education/ Experience : High school diploma or equivalent. Minimum of one year experience in customer service setting, preferably six months receptionist experience in health care setting. Computer experience.

Benefits: Health, HSA/FSA, dental, vision, life, long term disability, PTO, holidays, 401K with employer contribution, and supplemental insurance.

DFW, EEO, MFDV