Patient Experience & Front Office Specialist

ProgressiveHealth; Washington (IN); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Monthly bonus

PTO & paid holidays

Medical, dental, vision benefits

401(k) with company match

Job summary

ProgressiveHealth is seeking a patient-focused in-office Patient Experience Specialist in Washington, IN. The role supports front desk operations, scheduling, and patient communications while ensuring accurate records and insurance information.

Ideal candidates have a high school diploma or GED and strong communication skills. This full-time position offers a weekday, day-shift schedule and opportunities to learn in the healthcare field.

Qualifications

• High school diploma or GED required.
• 1+ year of related experience preferred but not required.
• Strong communication and organizational skills.

Responsibilities

• Schedule and manage appointments, reschedule as needed.
• Check-in/out patients and verify complete information.
• Coordinate referrals with physicians and obtain necessary referrals.
• Document referrals in logs and track treatment visits.
• Verify insurance in advance and explain coverage and payment responsibilities.
• Collect payments due at visits (copays, deductibles, coinsurance).
• Answer calls professionally and route messages as needed.
• Support compliance tasks and other clinic operations.

Skills

Customer service

Front desk

Data entry

MS Office

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

EHR / EMR systems

Job description

ProgressiveHealth is seeking a patient-focused in-office Patient Experience Specialist in Washington, IN. The role supports front desk operations, scheduling, and patient communications while ensuring accurate records and insurance information.

Ideal candidates have a high school diploma or GED and strong communication skills. This full-time position offers a weekday, day-shift schedule and opportunities to learn in the healthcare field.