Patient Experience Front Desk Ambassador

University Health & Rehabilitation Center; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Benefits (Medical, Dental, Vis​

401(k) plan

Flexible Spending Account

Paid Time Off

Career Growth Opportunities

Daily Pay

Job summary

University Health & Rehabilitation Center in Durham, NC is seeking a Service Ambassador to be the first contact for our guests and set the tone for their visit. You will warmly welcome guests and provide attentive service to ensure a positive experience that reflects our Care Beyond Compare.

You will greet patients and visitors, answer and direct calls, maintain the reception area, handle mail, and assist with general administrative tasks to support smooth daily operations at the center in

Qualifications

• Excellent customer service skills.
• Highly organized and detail oriented.
• Ability to work independently or as part of a team.

Responsibilities

• Greet and welcome patients and visitors in a courteous and professional manner.
• Answer and manage incoming calls, directing them to the appropriate department.
• Maintain a clean and organized reception / lobby area.
• Process incoming and outgoing mail, including sorting and distribution.
• Assist with administrative tasks such as filing, scanning, and data entry.
• Address patient inquiries and resolve any issues or complaints promptly and effectively.
• Other clerical duties as needed for the successful operation of the center.

Job description

University Health & Rehabilitation Center in Durham, NC is seeking a Service Ambassador to be the first contact for our guests and set the tone for their visit. You will warmly welcome guests and provide attentive service to ensure a positive experience that reflects our Care Beyond Compare.

You will greet patients and visitors, answer and direct calls, maintain the reception area, handle mail, and assist with general administrative tasks to support smooth daily operations at the center in