Assistant Patient Services Manager

HHS Culinary and Nutrition Solutions, LLC (USA); Richmond (VA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Employee Assistance Program (EAP)

Career development and ongoing培训

Job summary

HHS Culinary and Nutrition Solutions, LLC (USA) seeks a friendly, compassionate leader to join our hospital culinary team at Bon Secours St Marys Hospital of Richmond. You will guide a patient ambassador team to deliver high-quality food service, safety, and sanitation.

Responsibilities include recruiting and developing staff, daily inspections and patient rounding, educating patients on nutrition, coordinating food service standards, and collaborating with leadership to meet goals.

Qualifications

• Experience managing a team and in customer service
• Computer experience with word processing, spreadsheets, and various software
• Must be willing to relocate for promotion opportunities
• Must have or be willing to obtain a valid Serve Safe certification or equivalent
• Not Required but a Big Plus Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferred
• Working knowledge of Press Ganey/NRC Picker

Responsibilities

• Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
• Lead and manage team member recruiting, training, and development
• Perform daily inspections, patient rounding, assessments, coaching, and counsel team members
• Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs
• Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment
• Take action and provide excellent customer service to correct any issues that occur
• Implement, manage, and maintain the patient ambassador program for high-quality service
• Collaborate with department, facility, and company leadership to achieve goals
• Stays informed on patient satisfaction updates, current trends
• Participates in departmental meetings and Quality Assurance/Performance Improvement programs, promoting collaboration and teamwork
• Participates in patient experience workshops and projects led by the organizations

Skills

Interpersonal Skills

Communication

Customer Service

Professionalism

Proactivity

Team Player

Business Ethics

Organization

Education

Serve Safe certification

Tools

Word processing

Spreadsheets

Various software

Job description

Location: Bon Secours St Marys Hospital of Richmond Pay Rate: Salary - Salary Plan, 60,000.00 USD Annual Work Shift: Job Description We’re looking for a friendly, compassionate leader to join our culinary team! Be an integral part of the healing process by ensuring food quality, service, safety, and sanitation are provided for all patients. Lead a goal-oriented patient ambassador team to create a hospitality-centered, guest-first environment that is effective and productive, and that takes pride in delivering quality service every time.

Responsibilities

• Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
• Lead and manage team member recruiting, training, and development
• Perform daily inspections, patient rounding, assessments, coaching, and counsel team members
• Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs
• Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment
• Take action and provide excellent customer service to correct any issues that occur
• Implement, manage, and maintain the patient ambassador program for high-quality service
• Collaborate with department, facility, and company leadership to achieve goals
• Stays informed on patient satisfaction updates, current trends
• Participates in departmental meetings and Quality Assurance/Performance Improvement programs, promoting collaboration and teamwork.
• Participates in patient experience workshops and projects led by the organizations

Skills

• Interpersonal Skills: Ability to interact with individuals of all backgrounds
• Communication: Effective written, spoken, and non-verbal communication
• Customer Service: Service-oriented mentality with a focus on exceeding expectations
• Professionalism: Maintain a positive and professional demeanor
• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
• Team Player: Willingness to provide support where needed to achieve outcomes
• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• Experience managing a team and in customer service
• Computer experience with word processing, spreadsheets, and various software
• Must be willing to relocate for promotion opportunities
• Must have or be willing to obtain a valid Serve Safe certification or equivalent
• Not Required but a Big Plus Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferred
• Working knowledge of Press Ganey/NRC Picker

What We Offer

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Career development and ongoing training

Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place. Veterans and candidates with military experience are encouraged to apply.

HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.

App-CNS HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

What We Do

We provide industry-leading support services for aviation, government, healthcare, education, senior living, and resorts across the U.S.