Patient Experience & Education Programs Manager

Bay Area Hospital District

United States

On-site

USD 113,000 - 170,000

Full time

9 days ago

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Job summary

Bay Area Hospital District is seeking an Education & Patient Experience Program Manager to lead hospital-wide staff education, HealthStream management, CPR/BLS training, and patient-experience initiatives. The role collaborates with clinical and non-clinical leaders to ensure regulatory readiness and high-quality education programs.

The position reports to Clinical Support Services and supports emergency response education, competency development, and patient-centered care while driving process

Qualifications

Bachelor’s degree in Nursing required.
Master’s degree preferred.
CPR/BLS instructor cert preferred; HealthStream administration experience a plus.

Responsibilities

Develops hospital-wide education programs and competency initiatives.
Coordinates HealthStream, CPR/BLS education, and patient-experience programs.
Maintains records, reports, and compliance for regulatory standards.
Collaborates with leaders across departments to meet learning needs.
Prepares dashboards and leadership presentations to track progress.
Supports training efficacy and continuous improvement in education processes.

Skills

Healthcare education

Learning management systems

Project organization

Data analysis

Interpersonal skills

Education

Bachelor’s degree in Nursing

Healthcare-related master’s degree

CPR/BLS instructor certification

Tools

HealthStream LMS

Job description

The position reports to Clinical Support Services and supports emergency response education, competency development, and patient-centered care while driving process

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