Program Manager, Patient and Family Education RN

Children's Hospital Los Angeles (CHLA); Los Angeles (CA); Hybrid; USD 100,000 - 140,000; Full time

Job summary

Children's Hospital Los Angeles seeks a Program Manager to oversee the patient and family education program across the care continuum. Role involves planning, implementing, and evaluating education courses, with regular needs assessments and multidisciplinary collaboration to minimize harm and improve home-based care outcomes.

The position emphasizes continuous quality improvement, evidence-based content, and multimodal teaching to meet diverse learning needs, with metrics tracking to

Qualifications

• 5+ years of nursing experience with at least 3 years in pediatrics.
• Strong organizational, data analysis, and project management skills.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee patient and family education programs across the care continuum.
• Lead needs assessments, evaluate home-based care learning needs and safety trends.
• Serve as a consultant to inpatient, ambulatory, and community settings to ensure continuity of care.
• Lead quality improvement initiatives to ensure accessible, evidence-based education.
• Track, analyze, and report program metrics demonstrating impact and sustainability.

Skills

Nursing experience

Pediatrics

Organizational skills

Data analysis

Project management

Communication skills

Education

RN graduate level

California RN Licensure

AHA BLS certification

Job description

Hours

Monday-Friday, primarily days with occasional schedule variations based on operational needs. Potential hybrid opportunity, though approximately 90% of the role is on-site.

Purpose Statement/Position Summary

The Program Manager oversees the patient and family education program, with responsibility for planning, implementation, and evaluation of the patient/family education courses for patients across the care continuum Leads regular needs assessments to understand changes in patient populations and associated family learning needs and quality/safety trends for home-based care. Serves as a consultant to inpatient, ambulatory, and community settings to ensure continuity of care and programmatic offerings that minimize harm in the home setting and optimize patient outcomes and the patient/family experience. Leads continuous quality improvement initiatives to ensure that educational content is accessible, relevant, and evidence-based and uses a multimodal teaching approach to meet learning needs of a diverse population of patients and families. Tracks, analyzes, and reports program metrics to demonstrate impact and program sustainability.

Required

Minimum Qualifications/Work Experience

• 5+ years’ experience in nursing, with at least 3 years’ experience in pediatrics.
• Strong organizational, data analysis, and project management skills
• Excellent verbal and written communication skills

Preferred

• Experience with patient/family education

Education/Licensure/Certification

Required:

• RN prepared at the graduate level in nursing or a related field AND certified in area of specialty
• California RN Licensure
• American Heart Association BLS certification