Patient Experience Director

Empire Care Centers; Winder (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Winder Center for Nursing and Healing is seeking a Patient Experience Director to serve as the liaison between residents, families, and staff, ensuring exceptional service throughout the stay.

The role conducts surveys for admissions and discharges and remains available as a listening ear for patients. Strong communication, customer service, and computer skills are essential to enhance satisfaction and retention.

Qualifications

• Minimum two years of long-term care experience.
• Excellent customer service skills.
• Strong interpersonal skills with the ability to communicate effectively with all staff, residents, and family members.
• Ability to multitask with attention to detail.
• Strong computer skills required.
• Excellent written and verbal communication skills.

Responsibilities

• Greets and receives patients, family members, and visitors into the facility, serving as a liaison between families and staff.
• Performs duties to provide a positive experience for patients, family members, and visitors during the patient's stay.
• Increase patient satisfaction, retention, and growth.

Skills

Customer service

Interpersonal skills

Communication skills

Attention to detail

Multitasking

Tools

Computer skills

Job description

Winder Center for Nursing and Healing is currently seeking a Patient Experience Director.

The Patient Experience Director will act as the liaison between residents, families, and our current staff to ensure that every resident is receiving excellent customer service. The Patient Experience Director will conduct surveys with new admissions, discharges, as well as always be available to the patient’s as a listening ear throughout their stay.

Responsibilities:

• Greets and receives patients, family members, and visitors into the facility by serving as a liaison between families and staff.
• Performs a wide range of duties to provide a positive experience for patients, family members, and visitors during the patient's stay.
• Increase patient’s satisfaction, retention, and growth.

Qualifications/Requirements:

• Must have a minimum of two years long term care experience
• Excellent customer service skills
• Strong interpersonal skills with the ability to communicate effectively with all staff, residents, and family members
• Ability to multi-task with attention to detail
• Strong computer skills required
• Excellent written and verbal communication skills