Patient Experience Director

Winder-Center-For-Nursing-and-Healing; Winder (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

The Winder Center for Nursing and Healing is seeking a Patient Experience Director to act as the liaison between residents, families, and staff, ensuring exceptional customer service throughout the resident's stay.

The role involves conducting surveys for new admissions and discharges, remaining a listening ear, and actively working to enhance satisfaction and retention in the facility.

Qualifications

• Must have minimum of two years long term care experience.
• Excellent customer service skills.
• Strong interpersonal skills with ability to communicate effectively with residents, families and staff.
• Ability to multi-task with attention to detail.
• Strong computer skills.
• Excellent written and verbal communication skills.

Responsibilities

• Greets and receives patients, family members, and visitors into the facility, serving as a liaison between families and staff.
• Performs duties to provide a positive experience for patients, families, and visitors during the stay.
• Increase patient satisfaction, retention, and growth.

Skills

Customer service

Interpersonal communication

Multi-tasking

Computer skills

Written and verbal communication

Job description

Winder Center for Nursing and Healing is currently seeking a Patient Experience Director. The Patient Experience Director will act as the liaison between residents, families, and our current staff to ensure that every resident is receiving excellent customer service. The Patient Experience Director will conduct surveys with new admissions, discharges, as well as always be available to the patient’s as a listening ear throughout their stay.

Responsibilities

• Greets and receives patients, family members, and visitors into the facility by serving as a liaison between families and staff.
• Performs a wide range of duties to provide a positive experience for patients, family members, and visitors during the patient's stay.
• Increase patient’s satisfaction, retention, and growth.

Qualifications/Requirements

• Must have a minimum of two years long term care experience
• Excellent customer service skills
• Strong interpersonal skills with the ability to communicate effectively with all staff, residents, and family members
• Ability to multi‑task with attention to detail
• Strong computer skills required
• Excellent written and verbal communication skills