Director of Patient Experience & Satisfaction

Winder-Center-For-Nursing-and-Healing; Winder (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

The Winder Center for Nursing and Healing is seeking a Patient Experience Director to act as the liaison between residents, families, and staff, ensuring exceptional customer service throughout the resident's stay.

The role involves conducting surveys for new admissions and discharges, remaining a listening ear, and actively working to enhance satisfaction and retention in the facility.

Qualifications

• Must have minimum of two years long term care experience.
• Excellent customer service skills.
• Strong interpersonal skills with ability to communicate effectively with residents, families and staff.
• Ability to multi-task with attention to detail.
• Strong computer skills.
• Excellent written and verbal communication skills.

Responsibilities

• Greets and receives patients, family members, and visitors into the facility, serving as a liaison between families and staff.
• Performs duties to provide a positive experience for patients, families, and visitors during the stay.
• Increase patient satisfaction, retention, and growth.

Skills

Customer service

Interpersonal communication

Multi-tasking

Computer skills

Written and verbal communication

Job description

The Winder Center for Nursing and Healing is seeking a Patient Experience Director to act as the liaison between residents, families, and staff, ensuring exceptional customer service throughout the resident's stay.

The role involves conducting surveys for new admissions and discharges, remaining a listening ear, and actively working to enhance satisfaction and retention in the facility.