Patient Experience & Dental Scheduling Specialist

Downtown Boulder Partnership; Georgia; Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health coverage

Disability insurance

401K retirement opportunities

Paid leave

Dental and orthodontic discounts

Work-from-home option after 1 year

Job summary

D4C Dental Brands is seeking a Communication Center Specialist to manage inbound calls and schedule patient appointments for affiliated pediatric dental and orthodontic practices in the U.S. The role focuses on delivering a 5-star customer experience while efficiently routing inquiries and maintaining patient advocacy.

Ideal candidates will have strong communication, reliability, and teamwork; bilingual Spanish skills are a bonus.

Qualifications

• Provide a high level of customer service to all callers.
• Care for and be an advocate for our patients.
• Address caller's needs in an efficient and timely manner.
• Assist in various administrative functions as needed.
• Follow company and department procedures and guidelines.

Responsibilities

• Schedule patients for dental and orthodontic appointments.
• Answer and route all incoming queue calls.
• Maintain a positive, patient-focused experience.
• Support administrative tasks as needed.

Skills

Customer service

Clear communication

Typing speed

Independent thinker

Team player

Reliability

Education

High school diploma or GED

Tools

CRM software

Job description

D4C Dental Brands is seeking a Communication Center Specialist to manage inbound calls and schedule patient appointments for affiliated pediatric dental and orthodontic practices in the U.S. The role focuses on delivering a 5-star customer experience while efficiently routing inquiries and maintaining patient advocacy.

Ideal candidates will have strong communication, reliability, and teamwork; bilingual Spanish skills are a bonus.