Patient Experience Delivery Lead

bmc; Boston (MA); On-site; USD 66,000 - 96,000; Full time

Job summary

BMCHS is seeking a Patient Experience Project Manager to collaborate with hospital leadership and frontline staff across the organization. The role focuses on coordinating initiatives, improving patient experiences, and ensuring resources and workflows support optimal care.

You will facilitate trainings, monitor project performance, and provide data-driven insights. Strong communication, organization, and facilitation skills are essential for success in Boston-area operations.

Qualifications

• Two to four years of project management experience, preferably in healthcare.
• Bachelor's degree preferred or demonstrated equivalent experience.
• Experience with inpatient hospital settings and patient experience is preferred.

Responsibilities

• Coordinate and manage patient experience improvement initiatives.
• Handle logistics and administration of initiatives.
• Monitor inventories related to patient experience initiatives.
• Collaborate with leadership to develop workflows and implement improvement plans.
• Provide education and coaching for leadership and care teams.
• Audit and track project performance against goals.
• Prepare progress reports for leadership.
• Disseminate patient experience data reports to stakeholders.

Skills

Project management

Communication

Organizational skills

Facilitation

Interpersonal skills

Vendor coordination

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Vendor platforms

Job description

BMCHS is seeking a Patient Experience Project Manager to collaborate with hospital leadership and frontline staff across the organization. The role focuses on coordinating initiatives, improving patient experiences, and ensuring resources and workflows support optimal care.

You will facilitate trainings, monitor project performance, and provide data-driven insights. Strong communication, organization, and facilitation skills are essential for success in Boston-area operations.