Network Operations Lead: Provider Experience & Care

Boston Medical Center; Boston (MA); On-site; USD 66,000 - 96,000; Full time

Job summary

Boston Medical Center is seeking a Network Operations Manager to coordinate and optimize operational activities across the hospital and its network of community-based practices. You will lead referrals, care transitions, and access to specialty and inpatient services, partnering with Epic teams to ensure seamless data integration and high-quality patient care.

The role reports to the Director of Network Operations and requires strong collaboration, project management, and stakeholder engagement

Qualifications

• Bachelor's Degree of Arts or Science with at least 5 years of experience in healthcare operations, patient access, referral management, or ambulatory practice management.
• Or equivalent combination of education and experience.
• Master's Degree in Healthcare Administration, Business Administration, or related fields strongly preferred.
• Experience with Epic (EpicCare Link preferred) or similar EHR systems.

Responsibilities

• Serve as the primary operational contact for network provider offices related to referrals, patient access, and care transitions.
• Facilitate issue resolution between practices and hospital departments (e.g., scheduling, specialty access, registration, medical records, IT).
• Coordinate referral workflows and scheduling processes; identify barriers delaying patient access or continuity of care.
• Collaborate with inpatient and outpatient teams to improve transitions of care between network practices and BMC.
• Partner with IT and Epic teams to provide technical assistance and optimize referring provider access to the EHR.

Skills

Project coordination

Operational problem solving

Data analysis

Project management

Stakeholder coordination

Matrix management

Communication

Healthcare regulations

Collaboration

Education

Bachelor's degree (Arts or Science)

Master's degree in Healthcare Admin/Business Admin

Tools

Epic/EpicCare Link

Job description

Boston Medical Center is seeking a Network Operations Manager to coordinate and optimize operational activities across the hospital and its network of community-based practices. You will lead referrals, care transitions, and access to specialty and inpatient services, partnering with Epic teams to ensure seamless data integration and high-quality patient care.

The role reports to the Director of Network Operations and requires strong collaboration, project management, and stakeholder engagement