Patient Experience Coordinator - VA Healthcare Admin

Ivy Rehab; Chantilly (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full benefits package beginning within

Generous PTO

Paid holidays

Bonus incentive opportunities

Mentorship & career development

Job summary

Chantilly, VA-based Ivy Rehab for Kids is seeking a Patient Coordinator to support clinic operations and patient experience. The role collaborates with clinicians to greet patients, schedule visits, handle calls, verify insurance, and assist with payments while upholding world-class customer service.

The ideal candidate has 2+ years healthcare admin experience, proficiency with Microsoft Office, strong time management, and a patient-focused attitude in a fast-paced setting.

Qualifications

• 2+ years administrative experience in a healthcare setting.
• Proficient in Excel, Word, and Outlook.
• Strong time management and multitasking in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptable with a positive attitude and fluctuating workloads.
• Commitment to exceptional patient outcomes and quality of care.

Responsibilities

• Greet and check-in patients to start their visit.
• Schedule and coordinate patient appointments.
• Answer incoming phone calls and route inquiries.
• Verify insurance coverage and obtain required authorizations.
• Collect payments and process new patients; support clinic operations.
• Collaborate with clinicians and staff to maintain optimal clinic performance.

Skills

Healthcare admin experience

Microsoft Office proficiency

Time management

Customer-focused attitude

Multitasking ability

Adaptive / quick learner

Tools

Microsoft Office Suite

Job description

Chantilly, VA-based Ivy Rehab for Kids is seeking a Patient Coordinator to support clinic operations and patient experience. The role collaborates with clinicians to greet patients, schedule visits, handle calls, verify insurance, and assist with payments while upholding world-class customer service.

The ideal candidate has 2+ years healthcare admin experience, proficiency with Microsoft Office, strong time management, and a patient-focused attitude in a fast-paced setting.