Patient Coordinator

Ivy Health Inc; Williamsburg (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Full benefits within first month

Generous PTO

Paid holidays

Bonus incentives

Job summary

Ivy Rehab for Kids in Williamsburg, VA is seeking a Patient Coordinator to join our front desk and clinical support team. You will greet patients, schedule appointments, answer calls, verify insurance, collect payments, and help maintain clinic performance with a friendly, patient‑focused approach.

This full‑time role requires 2+ years in a healthcare admin setting, proficiency with MS Office, strong multitasking, and a genuine desire to deliver exceptional patient care.

Qualifications

• 2+ years of administrative experience in a healthcare setting preferred.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Strong time management and multitasking in a fast-paced environment.
• Self-motivated with drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Eagerness to learn and grow; dedication to patient care.

Responsibilities

• Greet and check-in patients, scheduling appointments.
• Answer incoming calls and verify insurance coverage.
• Obtain authorizations and collect payments at point of service.
• Process new patients and maintain clinic records.
• Support clinic operations to maintain optimal performance.

Skills

Admin experience

MS Office

Time management

Self-motivated

Adaptability

Growth mindset

Tools

Excel

Outlook

Word

Job description

Position Summary

Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates.

State of Location:

Virginia

Position Summary

Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates.

Job Description

Patient Coordinator - Full-time

Williamsburg, VA

Ivy Rehab for Kids, part of the Ivy Rehab Network

Why Choose Ivy?

• Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
• Innovative Resources & Mentorship:Access to abundant resources, robust mentorship, and career advice for unparalleled success.
• Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development.
• Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
• Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities.
• Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care.
• Empowering Values: Live by values that prioritize teamwork, growth, and serving others.

Position Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

#peds-fo

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.

ivyhealth.com