Patient Experience Coordinator – University Clinic

Dental Health Associates of Madison; Madison (WI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Life insurance

Paid time off

Profit sharing

Referral program

Vision insurance

Job summary

Dental Health Associates of Madison (DHA), a doctor-owned dental practice with seven clinics in the Madison area, seeks a Patient Coordinator for our University Clinic front desk. You’ll greet patients, schedule appointments, verify insurance, process payments, and maintain accurate records while supporting the dental team.

This in-person role offers daytime hours, a collaborative culture, growth opportunities, and a benefits package.

Qualifications

• High school diploma or equivalent required; patient-focused front desk experience preferred.
• Strong communication and interpersonal skills with a friendly, professional demeanor.
• Detail-oriented, organized, and reliable team player with a strong work ethic.
• Ability to multitask and thrive in a fast-paced dental front desk environment.

Responsibilities

• Welcome patients warmly and ensure a comfortable, supportive visit.
• Handle front desk operations: answer calls, schedule appointments, manage patient flow.
• Verify insurance coverage and ensure documentation is accurate.
• Process patient payments and clearly explain financial policies.
• Maintain accurate, confidential patient records in compliance with standards.
• Collaborate with the dental team to ensure seamless communication and care.
• Assist with administrative tasks such as reports and office organization.

Skills

Patient interaction

Communication

Multitasking

Team player

Professional demeanor

Education

High school diploma or equivalent

Job description

Dental Health Associates of Madison (DHA), a doctor-owned dental practice with seven clinics in the Madison area, seeks a Patient Coordinator for our University Clinic front desk. You’ll greet patients, schedule appointments, verify insurance, process payments, and maintain accurate records while supporting the dental team.

This in-person role offers daytime hours, a collaborative culture, growth opportunities, and a benefits package.