Patient Experience Coordinator

First Choice Dental; Madison (WI); On-site; USD 40,000 - 52,000; Full time

Job summary

First Choice Dental in Madison, WI is seeking a warm, organized Patient Coordinator who thrives in a fast-paced environment and enjoys helping people feel cared for and informed.

You’ll manage appointment scheduling, answer phones, verify insurance, maintain patient records, and support the clinical team to deliver a high-end hospitality-focused patient experience. HIPAA compliance is essential.

Qualifications

• Experience in customer service or front desk roles is preferred.
• Strong communication and interpersonal skills.
• Excellent organizational abilities and attention to detail.
• Familiarity with dental practice workflows and HIPAA awareness.

Responsibilities

• Welcome patients with professionalism, warmth, and positive energy.
• Manage appointment scheduling, confirmations, and patient flow throughout the day.
• Answer phones, respond to patient questions, and assist with general office communication.
• Verify insurance benefits and help patients understand treatment estimates and payment options.
• Maintain accurate patient records and documentation.
• Support the clinical team by ensuring efficient front office operations.
• Handle patient concerns with empathy, discretion, and professionalism.
• Help create an organized, high-end, hospitality-focused patient experience.
• Assist with patient retention efforts, follow-up communication, and reactivation initiatives.

Skills

Customer service

Communication skills

Organized

Multitasking

Dental software

Tools

Dental software

Job description

First Choice Dental in Madison, WI is seeking a warm, organized Patient Coordinator who thrives in a fast-paced environment and enjoys helping people feel cared for and informed.

You’ll manage appointment scheduling, answer phones, verify insurance, maintain patient records, and support the clinical team to deliver a high-end hospitality-focused patient experience. HIPAA compliance is essential.