Patient Coordinator - University Clinic

Dental Health Associates of Madison; Madison (WI); Presencial; USD 22.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Life insurance

Paid time off

Profit sharing

Referral program

Vision insurance

Descripción de la vacante

Dental Health Associates of Madison (DHA), a doctor-owned dental practice with seven clinics in the Madison area, seeks a Patient Coordinator for our University Clinic front desk. You’ll greet patients, schedule appointments, verify insurance, process payments, and maintain accurate records while supporting the dental team.

This in-person role offers daytime hours, a collaborative culture, growth opportunities, and a benefits package.

Formación

• High school diploma or equivalent required; patient-focused front desk experience preferred.
• Strong communication and interpersonal skills with a friendly, professional demeanor.
• Detail-oriented, organized, and reliable team player with a strong work ethic.
• Ability to multitask and thrive in a fast-paced dental front desk environment.

Responsabilidades

• Welcome patients warmly and ensure a comfortable, supportive visit.
• Handle front desk operations: answer calls, schedule appointments, manage patient flow.
• Verify insurance coverage and ensure documentation is accurate.
• Process patient payments and clearly explain financial policies.
• Maintain accurate, confidential patient records in compliance with standards.
• Collaborate with the dental team to ensure seamless communication and care.
• Assist with administrative tasks such as reports and office organization.

Conocimientos

Patient interaction

Communication

Multitasking

Team player

Professional demeanor

Educación

High school diploma or equivalent

Descripción del empleo

Job Description

Dental Health Associates of Madison (DHA), a trusted, doctor-owned practice with over 50 years of service to the Madison community, is seeking a Patient Coordinator to join our front desk team. In this role, you’ll be part of a locally led organization that values teamwork, exceptional patient care, and your professional growth. DHA’s doctor-led culture ensures that patient care and employee development are prioritized, offering you a fulfilling career where you can make a real difference in the lives of our patients.

Position Overview

As a Patient Coordinator at Dental Health Associates (DHA), you’ll be the first point of contact for patients, providing them with a welcoming, professional, and efficient experience. You’ll play a key role in managing front desk operations, coordinating patient flow, and ensuring that every patient has a positive and seamless experience from check-in to check-out. Working in a collaborative environment, you’ll support our dental team and help maintain the smooth operation of our busy clinics.

Responsibilities

• Welcome patients warmly, ensuring they feel comfortable and supported throughout their visit.
• Handle front desk operations, including answering phone calls, scheduling appointments, and managing patient flow efficiently.
• Verify insurance coverage, ensuring all necessary documentation is accurate and complete.
• Process patient payments, explain financial policies clearly, and professionally address billing inquiries.
• Maintain accurate and confidential patient records, adhering to compliance standards.
• Collaborate with the dental team to ensure seamless communication and outstanding patient care.
• Assist with administrative tasks such as preparing reports, organizing office supplies, and supporting daily operations.

Qualifications

• High school diploma or equivalent.
• A genuine passion for delivering top-notch patient care.
• Strong communication and interpersonal skills with a friendly and professional demeanor.
• Detail-oriented, organized, and reliable team player with a strong work ethic.
• Ability to multitask and thrive in a fast-paced environment.

Working Conditions

This in-person position is based at our University Clinic, offering convenient daytime hours and the chance to work alongside a dedicated team focused on providing exceptional patient care.

About Dental Health Associates

At Dental Health Associates (DHA), we are passionate about delivering exceptional dental care and creating a fulfilling, growth-oriented workplace. As a doctor-owned dental practice with seven clinics in the Madison area, we offer a unique opportunity to develop your career while collaborating with experienced dentists and leadership teams. Our supportive culture values professional growth, personal development, and team collaboration.

Why Join Dental Health Associates?

At Dental Health Associates, we’re committed to helping you grow in your career while providing the support you need to succeed. We offer opportunities for advancement, a collaborative work environment, and a comprehensive benefits package to support your personal and professional goals.

• Career Growth Opportunities: Whether you’re starting your journey in healthcare or looking to expand your expertise, DHA offers opportunities to develop and advance your career.
• Supportive Work Environment: Join a team where collaboration and mutual respect are at the core of everything we do.
• Community Impact: Join a practice that actively gives back to the community through initiatives such as Tri 4 Schools, the Oregon Kids Triathlon, All City Swim, Big Brothers Big Sisters, Boys & Girls Club, the UW-Madison Carbone Cancer Center, Gilda’s Club, and many other meaningful causes.
• Work-Life Balance: Enjoy a predictable schedule with paid time off and a focus on your well-being.

Compensation

Starting at $19 per hour, with opportunities to earn more based on experience and performance.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Profit sharing
• Referral program
• Vision insurance

Dental Health Associates of Madison, LTD is an equal opportunity employer and values diversity.