Patient Experience Coordinator & Scheduling Specialist

TherapySouth; Pell City (AL); On-site; USD 30,000 - 36,000; Full time

Job summary

TherapySouth is seeking a friendly front desk receptionist to support patient flow and administrative tasks at our Alabama clinics. The role focuses on welcoming patients, answering calls, scheduling appointments, and processing payments with attention to HIPAA and privacy guidelines.

The successful candidate will handle documentation scanning, faxes, and basic computer tasks while ensuring excellent customer service in a fast-paced healthcare environment.

Qualifications

• Customer-focused front desk role in a medical clinic.
• Ability to handle phones and scheduling efficiently.
• Comfort with basic computer tasks and HIPAA compliance.

Responsibilities

• Demonstrate outstanding customer service.
• Answer the phones appropriately.
• Greet patients as they come in the door.
• Schedule new and returning patients.
• Scan necessary documentation into patient’s electronic account.
• Manage faxes.
• Collect OTC payments per guidelines.
• Contact referrals the same day and aim to schedule within 24 hours.
• HIPAA compliance.
• Demonstrate good basic computer skills.
• Comply with all company policies and regulations.

Skills

Customer service

Phone handling

Scheduling

Basic computer skills

HIPAA compliance

Tools

EMR

Job description

TherapySouth is seeking a friendly front desk receptionist to support patient flow and administrative tasks at our Alabama clinics. The role focuses on welcoming patients, answering calls, scheduling appointments, and processing payments with attention to HIPAA and privacy guidelines.

The successful candidate will handle documentation scanning, faxes, and basic computer tasks while ensuring excellent customer service in a fast-paced healthcare environment.