Patient Experience Coordinator - Scheduling & Billing

Talentify; New York (NY); On-site; USD 33,000 - 37,000; Full time

Job summary

Talentify in New York City seeks a Patient Coordinator to support dermatology reception, registration, and billing, improving patient flow for physicians across Upper East Side, Brooklyn, and Midtown offices. The role is Monday–Friday, 35 hours per week, and non-exempt.

Under direct supervision, you will perform front-end revenue cycle tasks, register patients with insurance details, and educate patients on the portal while maintaining a professional front desk presence.

Qualifications

• High school diploma or GED required.
• Approximately 1+ year in customer/patient service, in-person or over the phone.
• Experience with computerized scheduling and EMR systems (EPIC preferred).
• Knowledge of CPT, ICD-9, ICD-10 coding; familiarity with third-party payors (Medicare, Medicaid, managed care).

Responsibilities

• Handle front-end revenue cycle tasks including patient check-in/check-out and time-of-service payments collection/reconciliation.
• Schedule, confirm, reschedule, and cancel appointments in the scheduling system.
• Register new patients with demographic and insurance information; record authorization numbers and referring physicians.
• Enter patients in the practice management system and alert the clinical team when checked in.
• Ensure required pre-visit documentation or pre-certifications are obtained when needed.
• Distribute informational brochures and educate patients about the patient portal.
• Answer phones, respond to inquiries, and triage calls to appropriate staff.
• Maintain neat waiting areas and assist with chaperone duties during exams as needed.

Skills

Customer service

Phone & in-person communication

Front desk operations

Education

High school diploma or GED

Tools

EPIC

EPIC-Care

EMR

Job description

Talentify in New York City seeks a Patient Coordinator to support dermatology reception, registration, and billing, improving patient flow for physicians across Upper East Side, Brooklyn, and Midtown offices. The role is Monday–Friday, 35 hours per week, and non-exempt.

Under direct supervision, you will perform front-end revenue cycle tasks, register patients with insurance details, and educate patients on the portal while maintaining a professional front desk presence.