Patient Coordinator

Talentify; New York (NY); On-site; USD 33,000 - 37,000; Full time

Job summary

Talentify in New York City seeks a Patient Coordinator to support dermatology reception, registration, and billing, improving patient flow for physicians across Upper East Side, Brooklyn, and Midtown offices. The role is Monday–Friday, 35 hours per week, and non-exempt.

Under direct supervision, you will perform front-end revenue cycle tasks, register patients with insurance details, and educate patients on the portal while maintaining a professional front desk presence.

Qualifications

• High school diploma or GED required.
• Approximately 1+ year in customer/patient service, in-person or over the phone.
• Experience with computerized scheduling and EMR systems (EPIC preferred).
• Knowledge of CPT, ICD-9, ICD-10 coding; familiarity with third-party payors (Medicare, Medicaid, managed care).

Responsibilities

• Handle front-end revenue cycle tasks including patient check-in/check-out and time-of-service payments collection/reconciliation.
• Schedule, confirm, reschedule, and cancel appointments in the scheduling system.
• Register new patients with demographic and insurance information; record authorization numbers and referring physicians.
• Enter patients in the practice management system and alert the clinical team when checked in.
• Ensure required pre-visit documentation or pre-certifications are obtained when needed.
• Distribute informational brochures and educate patients about the patient portal.
• Answer phones, respond to inquiries, and triage calls to appropriate staff.
• Maintain neat waiting areas and assist with chaperone duties during exams as needed.

Skills

Customer service

Phone & in-person communication

Front desk operations

Education

High school diploma or GED

Tools

EPIC

EPIC-Care

EMR

Job description

Title: Patient Coordinator

Location: Upper East Side; Brooklyn; Midtown

Org Unit: Dermatology

Work Days: Monday-Friday

Weekly Hours: 35.00

Exemption Status: Non-Exempt

Salary Range: $24.23 - $26.87

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under direct supervision, the Patient Coordinator performs frontline reception, registration, administrative and/or billing activities to contribute to an optimal customer service experience for patients and efficient patient flow for physicians within the Department.

Job Responsibilities

• Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments,as applicable. May also discuss patient’s responsibility for payments


• Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application.


• Completes initial registration when scheduling new patients with all required demographic and insurance information. Retrieves and stores patient visit specific details such as authorization numbers and referring physicians.


• Arrives patients in the practice management system to notify clinical team when patients are checked in and ready to see the physician.


• If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required.


• Distributes informational and specialty-specific educational brochures.


• Educates patients about the patient portal and encourages patient participation.


• Answers phones, responds to inquiries and triages calls to appropriate personnel.


• Maintains waiting areas in a neat and tidy condition.


• May be responsible for chaperone duties during patient exams as needed.

Education

• High school diploma or GED

Experience

Approximately 1 or more years of experience succeeding in a customer/patient service role over telephone and in-person.

Knowledge, Skills and Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).


• Knowledge of CPT, ICD-9, and ICD-10 coding.


• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

Licenses and Certifications

Working Conditions/Physical Demands

Standard office work

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