Patient Experience Coordinator | Scheduling & Admin

Professional Physical Therapy; Middleton, Northern (MA, KY); Hybrid; USD 51,577,000 - 60,174,000; Full time

Benefits offered by this job

Monthly performance bonus

Medical insurance

Dental insurance

Vision insurance

STD/LTD

Hospitalization insurance

Accident insurance

Life insurance

401k with employer match

Employee assistance program

Employee discounts

Employee referral program

Paid time off (PTO)

Job summary

Professional Physical Therapy in Middleton, MA seeks a dedicated Patient Care Coordinator to be the first point of contact for patients and ensure a smooth, welcoming experience. The role supports front desk operations, handles check-ins, scheduling, and payment collection while upholding high standards of service.

The position emphasizes teamwork, compassion, and integrity, with a focus on delivering exceptional customer service in a compassionate, healthcare environment.

Qualifications

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet and check in patients, ensuring accurate and complete patient information.
• Collect copays and patient balances as needed.
• Manage appointment scheduling.
• Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professionals.
• Collect and update patient information.
• Assist with administrative tasks such data entry and maintaining patient records.

Skills

Excellent interpersonal and comms

Multitasking in fast-paced env

Attention to detail and organization

Education

High school diploma or equivalent

Tools

Computer skills

Data entry

Job description

Professional Physical Therapy in Middleton, MA seeks a dedicated Patient Care Coordinator to be the first point of contact for patients and ensure a smooth, welcoming experience. The role supports front desk operations, handles check-ins, scheduling, and payment collection while upholding high standards of service.

The position emphasizes teamwork, compassion, and integrity, with a focus on delivering exceptional customer service in a compassionate, healthcare environment.