Front Desk Patient Experience Specialist

Professional Physical Therapy; Plymouth (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Medical, dental, vision insurance

STD/LTD

Hospitalization insurance

Accident insurance

Life insurance

401k with employer match

Employee assistance program

Employee discounts

Employee referral program

Paid time off

Job summary

Professional PT in the Northeast is seeking a Patient Care Coordinator to be the first point of contact for patients, ensuring a smooth and welcoming experience at our Plymouth, MA location.

The role emphasizes compassionate service, accurate data capture, and coordinating with clinical staff to support timely appointments and billing processes, while delivering high-quality customer service in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Prior customer service or administrative experience, preferably in healthcare.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet and check in patients, ensuring accurate and complete patient information.
• Collect copays and patient balances as needed.
• Manage appointment scheduling.
• Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professional.
• Collect and update patient information.
• Assist with administrative tasks such data entry and maintaining patient records.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Organizational skills

Multitasking

Computer skills

Education

High School Diploma

Job description

Professional PT in the Northeast is seeking a Patient Care Coordinator to be the first point of contact for patients, ensuring a smooth and welcoming experience at our Plymouth, MA location.

The role emphasizes compassionate service, accurate data capture, and coordinating with clinical staff to support timely appointments and billing processes, while delivering high-quality customer service in a fast-paced environment.