Patient Experience Coordinator - Physical Therapy Aide

JAG PT; New York (NY); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

HSA options

Term life insurance

PTO (up to 3 weeks)

401(k) with company match

Growth opportunities

Tuition discounts

TicketsAtWork life perks

Close-knit workplace

Job summary

JAG Physical Therapy is seeking a Physical Therapist Aide to act as the liaison between patients and the Physical Therapist, guiding patients from arrival to departure and ensuring a positive overall experience.

The role supports a care-first rehabilitation model with opportunities for growth and a collaborative team environment. Candidates should be flexible, customer-service oriented, and capable of working independently with minimal supervision.

Qualifications

• Excellent customer service skills.
• Positive attitude and professional demeanor.
• Able to work independently with minimal supervision.

Responsibilities

• Call patients into treatment from the waiting room.
• Maintain a clean facility throughout the day.
• Wash and dry laundry; ensure towels are clean and available.
• Work as part of a team to ensure patients have a positive experience.
• Answer phone calls and schedule patients as needed.
• Other duties as assigned.

Skills

Customer service

Team player

Flexibility

Job description

JAG Physical Therapy is seeking a Physical Therapist Aide to act as the liaison between patients and the Physical Therapist, guiding patients from arrival to departure and ensuring a positive overall experience.

The role supports a care-first rehabilitation model with opportunities for growth and a collaborative team environment. Candidates should be flexible, customer-service oriented, and capable of working independently with minimal supervision.