Patient Experience Coordinator - Part Time

VSP Ventures; Palmdale (CA); On-site; USD 23,000 - 25,000; Part time

Job summary

VSP Vision is seeking a Patient Coordinator for a part-time role at Antelope Mall Vision Center in Palmdale, CA. You will greet patients, manage check-in/check-out, document patient information, and assist with scheduling to ensure smooth patient flow.

The role requires strong communication skills, MS Office proficiency, and the ability to multitask in a fast-paced setting while maintaining patient confidentiality and accurate records. Onsite work with possible incentives may apply.

Qualifications

• One to two years of administrative experience with at least one year providing administrative support.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made.

Responsibilities

• Prioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, and completing the check-in and check-out process.
• Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments.
• Answer and triage patient correspondences received via telephone, email, and fax; respond to inquiries in a timely fashion.
• Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files.
• Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients.
• Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies.
• Responsible for keeping an organized front desk and front entry at all times.
• Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested.

Skills

Administrative experience

MS Office

Verbal communication

Written communication

Tools

MS Office

Job description

VSP Vision is seeking a Patient Coordinator for a part-time role at Antelope Mall Vision Center in Palmdale, CA. You will greet patients, manage check-in/check-out, document patient information, and assist with scheduling to ensure smooth patient flow.

The role requires strong communication skills, MS Office proficiency, and the ability to multitask in a fast-paced setting while maintaining patient confidentiality and accurate records. Onsite work with possible incentives may apply.