Part-Time Patient Care Coordinator

Professional Physical Therapy; Waltham (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Massachusetts sick time policy

Job summary

Professional Physical Therapy is seeking a dedicated Patient Care Coordinator in Massachusetts to greet patients, answer phones, schedule appointments, and manage registrations. You will discuss insurance benefits and payment responsibilities while ensuring timely collection of copays and deductibles.

This role emphasizes accuracy, communication, and a compassionate patient experience. The position offers a supportive team environment with opportunities for professional growth and a pathway to

Qualifications

• High school diploma or equivalent is required.
• Experience in a customer service or administrative role, preferably in healthcare.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet patients and serve as first point of contact.
• Answer phones and schedule patient appointments.
• Complete new patient registration and data entry.
• Discuss insurance benefits, authorization requirements and payment responsibilities.
• Collect patient balances (copay/deductible/coinsurance).
• Perform standard day-to-day clinical administrative responsibilities.

Skills

Customer service

Communication

Attention to detail

Multitasking

Computer skills

Healthcare setting experience

Education

High school diploma or equivalent

Job description

Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring a positive patient experience.

Our company is committed to providing high-quality care to our patients and creating a positive and welcoming environment. We value teamwork, respect, and integrity, and are looking for someone who shares these values and is passionate about helping others.

Compensation

• $17–$21 per hour, based on experience and qualifications

Responsibilities

• Greet patients
• Answer phones
• Schedule patient appointments
• Complete new patient registration and data entry
• Discuss insurance benefits, authorization requirements and payment responsibilities
• Collect patient balances (copay/deductible/coinsurance)
• Perform standard day-to-day clinical administrative responsibilities

Qualifications

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role, preferable in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Benefits

• Monthly performance bonus
• Sick time earned based on Massachusetts Sick Law