Patient-First Front Office Assistant – Mental Health

Geode Health; Pflugerville (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

Geode Health in Pflugerville, TX is hiring a Practice Assistant to be the first point of contact for patients and to support administrative and clinical operations in a fast-paced outpatient mental health practice.

You will manage front-office tasks, assist providers, coordinate patient needs, and help maintain accurate records while upholding HIPAA and safety standards. Passion for improving mental healthcare is essential.

Qualifications

• 1+ year of medical office or healthcare experience preferred.
• Mental health or outpatient clinical experience preferred.
• Excellent communication, customer service, and computer skills.
• Comfort and ease answering the phone – you will serve our existing patient population.
• A self-starter, go-getter.
• You excel at time management.
• Comfortable learning new technology platforms/systems.
• Associate or bachelor’s degree preferred.

Responsibilities

• Serve as a welcoming and comforting first point of contact for patients and provide exceptional customer service.
• Manage daily schedules, appointment confirmations, cancellations, and waitlists.
• Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
• Collect payment for services and document co-pays and balances in accordance with policies.
• Maintain patient confidentiality and follow HIPAA and safety procedures.

Skills

Medical office experience

Mental health experience

Excellent communication

Time management

Phone etiquette

Self-starter

Education

Associate degree

Bachelor’s degree

Tools

Athena EMR

Job description

Geode Health in Pflugerville, TX is hiring a Practice Assistant to be the first point of contact for patients and to support administrative and clinical operations in a fast-paced outpatient mental health practice.

You will manage front-office tasks, assist providers, coordinate patient needs, and help maintain accurate records while upholding HIPAA and safety standards. Passion for improving mental healthcare is essential.