Patient Experience Coordinator, Medical Office

Luminis Health, Inc.; Annapolis (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Retirement Plan with employer match

Paid Time Off

Tuition Assistance Benefits

Employee Referral Bonus Program

Paid Holidays, Disability, and Life/AD

Wellness Programs

Employee Assistance Programs

Job summary

Luminis Health, Inc. is seeking an Office Assistant for an ambulatory clinic to greet patients, register them, schedule visits, and handle checkout on the practice management system.

The role supports smooth patient flow, maintains medical records, and provides stellar service both in person and by phone. A high school diploma or GED is required, with one year of medical office clerical/billing experience and strong customer service preferred.

Qualifications

• High school diploma or GED required; training program graduation preferred.
• One year of clerical/billing experience in a medical office is preferred.
• Strong customer service experience is strongly preferred.
• If serving as a bilingual/multilingual interpreter, Medical Interpretation certification is required.

Responsibilities

• Greets and accurately registers patients into the practice management system. Communicates with insurance companies and other medical offices to obtain referrals and verifications of coverage.
• Performs scanning and abstracting duties.
• Obtains patient records from various offices and hospitals as needed.
• Answers and screens office calls, makes patient appointments, takes messages and redirects calls as appropriate.
• Performs daily business operations

Skills

Customer service

Clerical skills

Education

High school diploma or GED

Job description

Luminis Health, Inc. is seeking an Office Assistant for an ambulatory clinic to greet patients, register them, schedule visits, and handle checkout on the practice management system.

The role supports smooth patient flow, maintains medical records, and provides stellar service both in person and by phone. A high school diploma or GED is required, with one year of medical office clerical/billing experience and strong customer service preferred.